The Power is Yours: ComEd Adds Preference Center to Give Customers More Control Over Communications

ComEd today announced it has launched a new customer Preference Center that gives its customers the option to choose how they would like to receive communications from ComEd. The Preference Center, along with ComEd’s suite of customer self-service tools, was developed based on direct feedback from customers and is a part of the utility’s efforts to offer customers a premier experience.

The new Preference Center offers small business and residential customers the ability to receive personalized alerts and notifications for power outages and timing for power restorations, billing and payment information, electricity usage updates, and applicable energy saving tips. Customers can select to receive this information from a variety of communications channels including emails, texts, phone calls, or mobile app notifications.

“Our goal is to give our customers more control and choices to manage their ComEd accounts, while providing personalized service that makes their lives easier,” said Val Jensen, senior vice president of Customer Operations, ComEd. “The new Preference Center is another way ComEd is delivering on the promise to better serve our customers by providing them with convenient options to stay connected and get the information they want in the manner they choose to receive it.”

The Preference Center is the latest enhancement made to ComEd’s suite of customer service tools. Earlier this year, the utility eliminated the $2.50 processing charge for using electronic checks (eChecks), and also provided customers with the option to securely store their payment accounts in their virtual wallet for future use. In addition, customers enrolled in ComEd’s Paperless Billing program can receive their bill directly from ComEd.com, a feature that was previously available only through a third party website.

“Over the last year ComEd has made a number of advancements updating technology and making it easier for our customers to do business with us,” said Jensen.

The utility’s customer service tools are at the forefront of technology and enhancements available in the energy industry. Using direct customer input from crowdsourcing, last year ComEd redesigned its residential customer bill, which was recently recognized by PowerGrid International’s Customer Engagement Project of the Year Award. In addition, ComEd’s smart phone app achieved more than 2 million mobile transactions and was recognized as an industry best practice by J.D. Power.

To access the Preference Center and set preferences, customers should sign-in to their accounts via the ComEd.com website, mobile site or mobile app and access the “My Reports and Alerts” section, found at www.comed.com/alerts.

For more bill payment options, or to enroll in Paperless Billing, customers can visit ComEd.com or download the ComEd mobile app on their Android or Apple smartphone.

Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with approximately 7.8 million customers. ComEd provides service to approximately 3.8 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter and YouTube.

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