Company made nearly 900,000 claim payments in 2015
Colonial Life & Accident Insurance Company’s policyholders are very
satisfied with the service they received in 2015 while submitting claims.
Overall results* in 2015 found that 95 percent of Colonial
Life claimants were satisfied with the overall handling of their claim.
In 2015, Colonial Life made nearly 900,000 claim payments.
In addition, policyholders who submitted claims in 2015 gave positive
ratings to Colonial Life in the following areas:
-
96 percent — for overall experience of submitting claim
-
93 percent — for timeliness receiving communication when first filing
claim
-
93 percent — for ease of checking claim status
-
93 percent — for availability of claim information online**
-
92 percent — for ease finding claim information**
-
92 percent — for using simple and clear language in written
communication
-
90 percent — for timeliness receiving notification of approved claim
“Our quarterly claims surveys help us monitor how well we’re serving our
customers,” said Deb Rasmussen, vice president of claims at Colonial
Life. “We work hard to give America’s workers the help and support they
need at difficult times in their lives. And we are working hard to do
even better in 2016.”
* Colonial Life internal data, 2015
**
Among claimants who visited website to log in and access claim
information
About Colonial Life
Colonial Life & Accident Insurance Company is a market leader in
providing financial protection benefits through the workplace, including
disability, life, accident, dental, cancer, critical illness and
hospital confinement indemnity insurance. The company’s benefit services
and education, innovative enrollment technology and personal service
support 85,000 businesses and organizations, representing 3.5 million of
America’s workers and their families. For more information visit www.coloniallife.com
or connect with the company at www.facebook.com/coloniallifebenefits,
www.twitter.com/coloniallife
and www.linkedin.com/company/colonial-life.
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