International Car Rental Services Provider Moves from Legacy PBX &
Call Center Systems to 100% Cloud; Cites Reliability & Integrated
Solution as Top Reasons for Choosing 8x8
8x8, Inc. (Nasdaq: EGHT), the leading
provider of global Enterprise Communications as a Service (ECaaS), today
announced that it has been selected by Auto
Europe, an international car rental services provider, to roll out a
company-wide, modern cloud communications system to manage both its
global office telephony and call centers across the US, Australia and
Germany.
Headquartered in Portland, Maine, Auto Europe has provided international
car rental services for travelers to Europe for more than 60 years. In
addition to car rentals, Auto Europe offers travel services such as
cruise, airline, and hotel bookings, as well as exotic/luxury rentals
for VIP travelers, who often require 24/7 customer service miles away
from home.
After experiencing on-going reliability issues with its existing set of
carriers, Auto Europe consulted the Gartner
Magic Quadrant to consider several vendors, before deciding to
replace its on-premises PBX equipment and home-grown call center
solution with 8x8’s integrated, cloud-based Virtual
Office (VO) and Virtual
Contact Center (VCC). Auto Europe’s initial deployment includes 600
VO seats and more than 300 VCC licenses. With the new 8x8 solution, Auto
Europe will deliver enhanced customer experiences, substantially improve
employee productivity and lower overall costs. The cost savings from
replacing its legacy on premises PBX system alone completely funds both
Auto Europe’s cloud telephony and new 300-seat cloud contact center
capabilities.
“8x8 was the only vendor that provided global high call quality and
reliability, and an integrated unified communications and contact center
solution that delivers seamless experiences across devices. We were also
impressed with the company’s desktop sharing and video conferencing
capabilities, in addition to its directory and IM integration with
Google Contacts,” said Dan Petlon, CIO for Auto Europe. “Working with
8x8, we discovered new efficiencies in the workplace and call centers
that will help take our business to the next level. By migrating to a
cloud-based communications environment, Auto Europe will now have the
scale and agility needed to service our global customers like never
before.”
Auto Europe handles more than 50,000 customer calls weekly, so carrier
downtime is not an option for its international toll-free customer
service numbers. With the 8x8 VO solution, calls will be dynamically
routed over any number of top tier carriers, significantly improving
reliability while also reducing telephony costs. In addition, with 8x8
VCC, Auto Europe’s three global call centers that previously functioned
as separate units, will now be seamlessly connected providing follow the
sun coverage and global 24/7 customer service.
“We are honored that Auto Europe, a global industry leader, has
entrusted its business communications to 8x8,” said Vik Verma, Chief
Executive Officer of 8x8. “As the only provider of a fully-integrated
Enterprise Communications as a Service solution, 8x8 continues to win
mid-market and enterprise customers that are looking for a trusted
partner to help move them to cloud and upgrade their communications
capabilities for improved business productivity and cost savings.”
Enterprise Communications as a Service
8x8's innovative ECaaS solution brings all real time communications and
contact center services together into one integrated cloud platform,
delivering continuous communications experiences from desktop to mobile.
These solutions enable companies of all sizes to solve critical business
needs and modernize their infrastructure with world-class business
communications, contact center solutions, conferencing, collaboration
and advanced analytics.
To learn more about Auto Europe’s customer journey, read the 8x8 blog: Rolling
out the Red Carpet for Customers.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
enterprise cloud communications solutions to more than 40,000 businesses
operating in more than 100 countries across six continents. 8x8's
out-of-the-box cloud solutions replace traditional on-premises PBX
hardware and software-based systems with a flexible and scalable
Software as a Service (SaaS) alternative, encompassing cloud business
phone service, contact center solutions, and conferencing. For
additional information, visit www.8x8.com,
www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter,
Google+ and Facebook.
About Auto Europe
With over 60 years of experience in the rental car industry, Auto Europe
specializes in helping travelers find the lowest car rental rates around
the world. Auto Europe’s deep understanding of the complexities of
renting cars abroad paired with their knowledgeable team of rental
specialists (available 24/7) allows Auto Europe to provide travelers
with the best customer service in the industry before, during and after
their rental. To find the best rate on a car rental for your next trip
abroad or to learn more about renting a car visit www.autoeurope.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160425005310/en/
Copyright Business Wire 2016