Bankia Spain Improves Customer Service and Account Access with NCR Technology
Bankia chose NCR as preferred supplier for software and its next ATM renewal project; will install more than
600 NCR SelfServ ATMs by the end of 2016
NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, announced today that Bankia Spain, the
fourth largest bank in Spain, will upgrade its ATM network with more than 600 NCR SelfServ 34 and NCR SelfServ 32 cash deposit ATMs
in the course of 2016. The decision was made following a thorough evaluation process, highlighted by NCR’s technical excellence and
level of service. The upgrade project is part of Bankia’s long term strategic plan to improve customer experience as well as
operational efficiencies by diverting typical transactions to its self-service channels.
Bankia operates more than 5,500 ATMs in Spain that allow users to perform up to 51 different transactions such as account
inquiries, cash withdrawals, cash deposit, bill and tax payments, credit transfers, and mobile phone top-ups. Furthermore, users
can have receipts sent to their mobile phones or email addresses or obtain pre-aproved credits through the ATMs. The ATM network
runs on software that was developed by NCR in collaboration with Bankia. To secure the ATM network and reduce downtime, Bankia is
using NCR Solidcore, which has been designed to defend against known and unknown malware and fraud attacks.
“We have been able to improve our effiency in the past years thanks to the commitment of our employees and our relentless
customer focus based on three principles: simplicity, transparency and closeness,” said Alejandro Ruiz-Oriol, Area Manager at
Bankia. “Our customers value the services we provide with our ATM network and their feedback reinforces our continued investment in
this area. As we are expanding our ATM network, the level of service and technical excellence provided by NCR as well as the
robustness and ease of use of the systems made them the ideal partner for this project.”
Since Bankia started upgrading and modernizing its ATM fleet the customer satisfaction index improved continuously, reaching a
record high of 82.4 percent in 2015. The robust NCR SelfServ ATMs with self-healing technology will be installed in Bankia branches
as well as across Spain to provide access to banking services for customers in less populated areas with no direct branch in the
vicinity. NCR will complete the installations in 2016.
“Bankia is a prime example of the benefits that our SelfServ ATMs and security software bring in operational efficiencies and
exceptional service delivery,” said Carlos García Reig, Director Financial Services at NCR Spain. “As banks are under enormous
pressure to innovate, the reliable intelligent ATM network that Bankia is building frees up the resources for bank staff to
proactively consult their customers and improve the quality of the service.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with
businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million
transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the
everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
NCR Public Relations
Ortrud Wenzel, +49-821-405-8191
ortrud.wenzel@ncr.com
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