MiddleOak Selects Guidewire System for Billing Management
Guidewire BillingCenter® to deliver flexibility and enhanced service levels to agents and
policyholders
MiddleOak®, a provider of Commercial Specialty insurance, and Guidewire Software, Inc. (NYSE:GWRE), a provider of software
products to P/C insurers, today announced that MiddleOak® has selected Guidewire BillingCenter® to manage the company’s billing
operations.
Following their successful deployment of Guidewire PolicyCenter® in 2013, MiddleOak® selected BillingCenter in an effort to
enhance the experience for agents and policyholders by updating the technology platform supporting its billing operations.
MiddleOak will be able to adapt more quickly to meet customer expectations and marketplace changes related to the billing
experience. The company will be deploying BillingCenter for its commercial (habitational) lines of business, with deployment
expected in the second half of 2017.
“The common architecture and positive experience with the innovation and quality of PolicyCenter were important factors in our
selection of BillingCenter,” said Sean Sweeney, Senior Vice President, Information Technology, MiddleOak®. “We look forward to
implementing a contemporary billing system offering self-service capabilities that will enhance the billing experience for our
agents and policyholders.”
Ultimately BillingCenter will enable MiddleOak® to:
- Leverage a contemporary platform with self-service components, like online payment, customer billing
status, etc.;
- Reduce maintenance efforts and costs by shifting resources across a complementary technology platform
as needed;
- Provide a more seamless billing process integrated with internal and third party systems; and
- Improve agent commission processing
“We are honored that MiddleOak® has extended their relationship with us through the selection of BillingCenter,” said Steve
Sherry, senior vice president, Worldwide Sales, Guidewire Software. “We look forward to working with them on transforming their
billing processes and achieving their agent and customer service goals.”
About MiddleOak
MiddleOak Provides Commercial Specialty insurance in selected states through Middlesex Mutual Assurance Company, formed in 1836,
and Holyoke Mutual Insurance Company in Salem, founded in 1843. MiddleOak agencies and policyholders understand that MiddleOak’s
commitment to Making Insurance Right® is the core value driving its business. The MiddleOak companies have a financial strength
rating of A+ (Superior) by A.M. Best. For more information, please visit www.middleoak.com.
About Guidewire Software
Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time of rapid industry
change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that
enhances insurers’ ability to engage and empower their customers and employees. More than 200 P/C insurers around the world have
selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire BillingCenter, are registered
trademarks of Guidewire Software, Inc. in the United States and/or other countries.
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941
Director, Communications
dstott@guidewire.com
View source version on businesswire.com: http://www.businesswire.com/news/home/20160622005073/en/