ComEd Launches New Website Advancing Online Service and Connection for Customers
New site provides greater access to information across multiple device platforms
ComEd has launched a new responsive website, advancing the online service experience and providing anytime, anywhere access for
customers. The new interactive site lets customers move seamlessly across mobile, tablet and desktop devices and builds on existing
tools, such as being able to report a power outage online or calculate individual energy usage. It also provides a faster and
easier navigation system and upgraded security features to protect customer information.
The newly designed site incorporates feedback provided by customers. Upgraded navigation improves access to important services,
making it easy for customers to report and check the status of power outages, view their energy usage and make informed decisions
about their energy consumption through more easily accessible pages and content.
“We continue to work on and launch innovative solutions that provide our customers with ways for them to customize their energy
service,” said Anne Pramaggiore, ComEd president and CEO. “This new online site was built with our customers in mind, and we look
forward to continuing to provide them with the latest technology that delivers the choices and value they have come to expect from
us.”
The new website provides customers information when and where they need it. ComEd’s mobile app, available for iPhone® and
Android™ devices, enables customers to:
- Report an outage and check restoration status
- View their account summary and history
- Manage payments, including budget billing, automatic payments and one-time payments
- Report a meter reading
- Find a location to make an in-person payment
Customers can easily access the new ComEd website from any online device at ComEd.com.
ComEd’s sister utilities, BGE, PECO, Pepco, Delmarva Power and Atlantic City Electric also are using the latest web
technology.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s leading
competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 3.8 million customers
across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter and YouTube.
Media Contact:
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