ACI Worldwide Integrates Ethoca Alerts into Global eCommerce Payments Gateway
Agreement further strengthens fraud and chargeback prevention for card issuers and online
merchants
ACI Worldwide (NASDAQ: ACIW), a leading global provider of real-time electronic payment and banking solutions, today announced an integration agreement with Ethoca, a leading provider of collaboration-based technology solutions for card issuers and online merchants.
ACI will integrate Ethoca’s flagship service, Ethoca Alerts, into its UP eCommerce Payments solution, making it available to payment service providers (PSPs)
worldwide, and by extension, to thousands of leading online merchants worldwide. The integration of Ethoca Alerts gives PSPs,
acquirers, processors and their merchant customers a powerful way to bolster their fraud defenses with card issuer-confirmed fraud
and customer dispute data, while ensuring continued revenue growth.
Ethoca Alerts is powered by the industry’s largest global card issuer and merchant collaboration network. It gives merchants an
early warning on confirmed fraud and customer dispute transactions, allowing them to resolve cardholder complaints before they
reach the costly chargeback stage. Merchants on the network receive alerts as soon as cardholders confirm fraud with their bank –
not weeks later through the slow, costly chargeback process. This immediate notification provides the window of time merchants need
to stop the fulfillment of goods and services, as well as eliminate the impending chargeback by issuing a refund to the
cardholder.
Through Ethoca’s integration with the UP eCommerce Payments solution, PSPs, acquirers and processors can activate the Ethoca
Alerts service immediately and enable their merchants to benefit from nearly instant chargeback avoidance on confirmed fraudulent
transactions. The integration provides merchants with a completely ‘hands-free’ experience, including automated refunding to ensure
fast and easy elimination of chargebacks. In addition, Ethoca Alerts complements ACI’s portfolio of integrated payment and fraud
solutions, including ACI ReD Shield, enabling ACI customers to use them together as part of a finely-tuned fraud prevention
strategy well-suited for today’s complex online payment environment.
“Our integration with the ACI UP eCommerce Payments solution makes Ethoca Alerts easily available to more than 130 payment
service providers and thousands of their merchants,” said Keith Briscoe, chief marketing officer, Ethoca. “As we bring on board
more payment providers and top tier merchants, the overall network effect increases. All participants – including Ethoca’s network
of more than 545 card issuers – get more value by reducing fraud losses and eliminating more chargebacks.”
“We are excited to support integration with Ethoca to offer our clients even greater flexibility in determining the ideal fraud
management solution,” said Wolfgang Berner, director, ACI Worldwide. “ACI’s global eCommerce payments network of more than 350 card
acquirers and alternative payment methods is accessed through a single technical integration to ACI’s open API-based platform. The
addition of Ethoca Alerts enables a further way to fine-tune payment and fraud management operations for any business case.”
About ACI Worldwide
ACI Worldwide, the Universal Payments (UP) company, powers electronic payments for more than 5,100 organizations around the world. More than 1,000 of the largest
financial institutions and intermediaries as well as thousands of global merchants rely on ACI to execute $14 trillion each day in payments. In addition, myriad
organizations utilize our electronic bill presentment and payment services. Through our comprehensive suite of software
and SaaS-based solutions, we deliver real-time, immediate payments capabilities and enable the industry’s most complete omni-channel payments experience. To learn more about ACI, please visit www.aciworldwide.com. You can also find us on Twitter @ACI_Worldwide.
About Ethoca
Ethoca is the leading, global provider of collaboration-based technology that enables card issuers, e-commerce merchants and
online businesses to increase card acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and
customer service disputes. Through the Ethoca Network – the first and only of its kind in the industry – we are closing the
information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and
actionable in real time. Our suite of services delivers significant revenue growth and cost saving opportunities to our card issuer
and merchant customers around the world. Seven of the top ten e-commerce brands, seven of the top ten U.S. card issuers, two of the
top five UK card issuers and more than 4,600 e-commerce businesses around the world rely on Ethoca solutions and the network that
powers them. To find out more, please visit us online at www.ethoca.com.
© Copyright ACI Worldwide, Inc. 2016.
ACI, ACI Payment Systems, the ACI logo and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc.,
or one of its subsidiaries, in the United States, other countries or both. Other parties’ trademarks referenced are the property of
their respective owners.
Product roadmaps are for informational purposes only and may not be incorporated into a contract or agreement. The development
release and timing of future product releases remains at ACI’s sole discretion. ACI is providing the following information in
accordance with ACI's standard product communication policies. Any resulting features, functionality, and enhancements or timing of
release of such features, functionality, and enhancements are at the sole discretion of ACI and may be modified without notice. All
product roadmap or other similar information does not represent a commitment to deliver any material, code, or functionality, and
should not be relied upon in making a purchasing decision.
ACI Worldwide
Andrea Snyder, 781-370-4817
andrea.snyder@aciworldwide.com
or
Ethoca
Keith Briscoe, +1-416-628-5052
Chief Marketing Officer
keith.briscoe@ethoca.com
www.ethoca.com
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