NICE Introduces EVOLVE WFM: The First Cloud Based Solution Offering Enterprise-grade Scalability to SMB
Contact Centers
EVOLVE WFM is the market’s first true SaaS workforce management solution. It features the most
advanced capabilities such as analytics-based forecasting and user-defined scheduling in an elastic, cost-effective cloud based
deployment model
NICE (Nasdaq:NICE) today announced the release of the market’s first continuous delivery workforce management solution,
EVOLVE WFM. The cloud-based solution brings NICE’s leading enterprise-class workforce management technologies to
the small- to mid-sized contact center market.
EVOLVE WFM offers a set of sophisticated tools for automated scheduling and real-time adherence to help organizations handle the
complexities of the modern contact center environment in a simple manner. IT support costs are negligible, as there is no software
installation or server maintenance. The continuous delivery model meanwhile ensures immediate availability and instant upgrades
that are seamless and non-disruptive to business continuity. The solution is available around the globe, over Amazon Web
Services.
Designed to require minimal training, EVOLVE WFM is easy to self-configure, offering an intuitive, web-based workforce
management interface with drag-and-drop simplicity. The user is thus able to focus on the management task at hand, rather than the
technical processes involved. The solution includes the following capabilities:
- Advanced forecasts based on an analytical assessment of the contact center’s history of
interactions
- Efficient scheduling using detailed user-defined work-rule parameters
- Proactive optimization tools for intraday scheduling, including real-time adherence monitoring
- Agent workstations for self-managed schedule availability and coordination
“It’s time for contact centers to move beyond spreadsheet-based workforce management. While this can be particularly challenging
for small to mid-sized companies, it also offers them tremendous return on investment,” said Nancy Jamison, principal analyst,
Frost & Sullivan. “NICE’s EVOLVE WFM is a perfect fit for this underserved market and will provide a viable option for
thousands of companies that are looking for advanced WFM functionality in an affordable package.”
“For the SMB contact center market, the SaaS model is the key to delivering high quality solutions that meet customers’
expectations for availability, performance, and cost-effectiveness,” said Miki Migdal, President of the NICE Enterprise Product
Group. “EVOLVE WFM addresses all of these needs, offering new feature and functionality upgrades in real time in a simple package.
Leveraging NICE’s global experience and leadership in workforce optimization, this solution enables businesses to maintain the
right staffing levels at the right times in order to deliver a perfect customer experience.”
To learn more about NICE EVOVLE WFM, click here.
About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations
deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media Contact
Erik Snider, +1 877 245 7448,
erik.snider@nice.com
or
Investors
Marty Cohen, +1 212 574 3635
ET
ir@nice.com
or
Yisca Erez, +972 9 775 3798
CET
ir@nice.com
View source version on businesswire.com: http://www.businesswire.com/news/home/20160926005629/en/