CHARLOTTE, N.C., Oct. 18, 2016 (GLOBE NEWSWIRE) -- FairPoint Communications, Inc. (Nasdaq:FRP), a leading provider of advanced communications
technology in northern New England, today announced the launch of its Cloud Contact Center application. This advanced call center
management solution leverages Voice over IP (VoIP) technology to provide the tools necessary to manage a modern customer service
operation that meets the evolving needs of today’s consumers.
As a cloud-based feature enhancement to FairPoint’s Hosted PBX and SIP Trunking solutions, FairPoint’s Cloud Contact Center
enables businesses to avoid expensive investments in on-premises hardware and in-house management while FairPoint provides regular
upgrades and software maintenance. According to Frost & Sullivan, cloud contact center services delivered significantly lower total
cost of ownership (TCO) than comparable premise-based systems for all configurations analyzed over three-year and five-year
terms.
“Our research shows that companies are choosing cloud-based applications for greater speed and ease of deployment, lowered total
cost of ownership, increased flexibility, as well as business continuity and disaster recovery features,” said Brendan Read,
Industry Analyst, Frost & Sullivan. “Offering cloud contact center functionality with hosted PBX enables organizations to
productively connect with customers and meet their needs whether through formal or informal contact centers, with individual
departments or representatives, and/or with subject matter experts. Having an integrated hosted solution like FairPoint's provides
a convenient all-in-one application that promises to cover the breadth of companies' communications requirements.”
FairPoint’s Cloud Contact Center delivers critical call center capabilities – both through traditional voice support and also
through multimedia applications like instant messaging, online chat, email and social media queuing. It offers automatic call
distribution (ACD), interactive voice response (IVR), unified messaging, workforce management, computer telephony integration,
performance analytics and more. FairPoint’s Cloud Contact Center can also assist customers with their overall disaster recovery and
business continuity requirements by enabling contact center agents to re-establish service from any location if their primary
workspace is unavailable.
“Cloud Contact Centers offer numerous advantages for customer service operations, such as lower start-up costs, usage
flexibility, and elimination of separate or multiple maintenance contracts,” said Greg Ross, FairPoint Vice President of Product
Management. “With regular software upgrades and maintenance included, businesses also benefit from continual feature
enhancements.”
FairPoint offers two subscription service tiers for Cloud Contact Center seats – Gold and Platinum. For more information
about FairPoint Cloud Contact Center solutions, visit http://Business.FairPoint.com.
About FairPoint Communications, Inc.
FairPoint Communications, Inc. (Nasdaq:FRP) provides advanced data, voice and video technologies to single and multi-site
businesses, public and private institutions, consumers, wireless companies and wholesale re-sellers in 17 states. Leveraging an
owned, fiber-core Ethernet network – with more than 21,000 route miles of fiber including approximately 17,000 route miles of fiber
in northern New England – FairPoint has the network coverage, scalable bandwidth and transport capacity to support enhanced
applications, including the next generation of mobile and cloud-based communications, such as small cell wireless backhaul
technology, voice over IP, data center colocation services, managed services and disaster recovery. For more information,
visit www.FairPoint.com.
Media Contact: Angelynne Beaudry, 207-210-3079 aamores@fairpoint.com
