Western Union Announces Digital Enhancements Benefitting Both C2C and B2B Customers
Executives Detail New Services at High-profile Money 20/20 Industry Conference
Reflecting its strategic focus in digital expansion, The Western Union Company (NYSE: WU) today outlined specific enhancements
to its services for its consumer-to-consumer (C2C) and business-to-business (B2B) customers.
A new omni-channel feature on the Western Union mobile app gives consumers the flexibility to send money to more than 200
countries and territories using multiple payment options. They can use the in-app payment choice of bank account, card or now use
cash via an agent location. This new feature is available in the US and the UK and is planned to be rolled out globally over the
coming year.
The company also announced an expansion of its payment platform for businesses that enables large enterprises to send high
volumes of cross-currency and cross-border payments simultaneously.
“Consumers and businesses demand freedom of choice in today’s world,” said Western Union President and CEO Hikmet Ersek.
“Western Union makes the lives of our customers easier and less complex – whether someone wants to send money from their phone that
can be picked up in person, or helping businesses of all sizes grow.”
Western Union C2C Omni-Channel Mobile App
Western Union has expanded its digital footprint significantly, and consumers can now send money globally via WU.com in 37
countries or Western Union mobile app in 16 countries. The omni-channel enhancement provides additional convenience of
starting the transaction on their smart phone, even if paying with cash, which significantly speeds up the in-store transaction.
The company expects to roll out the service in the coming months in France, Germany, and Canada.
“Omni-channel choice is a thoughtful innovation which brings the advantages of digital transactions into a physical world,”
said Western Union President of the Americas and European Union Odilon Almeida. “Our large, fast-growing digital network,
combined with our regulatory understanding and compliance infrastructure, gives us opportunities to drive real value in all money
transfer scenarios.”
Western Union Business Mass Payments
Corporate and Financial Institutions can now conveniently and efficiently send high volumes of payments across a multitude of
countries and currencies. The enhanced Mass Pay offering builds on the core payments platform that underpins the company’s
proprietary award-winning WU® EDGE™ platform, leveraging Western Union’s unique global banking network to drive speed and
efficiency in making global payments.
“Our enhanced Mass Payments product offers unprecedented ease whereby Corporate and Financial Institutional customers can
implement an international Mass Payments solution for their business. With an enriched suite of integration options, including a
direct application programming interface (API) as well as SWIFT FIN connections, our customers can be up and running with our new
service in days. This release reinforces our unique capabilities that have led us to become one of the largest non-bank providers
of international payments in the world,” said Western Union Business Solutions President Kerry Agiasotis.
About Western Union
The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil
and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable
and convenient ways to send and receive money around the world, to send payments and to purchase money orders. As of June 30, 2016,
the Western Union, Vigo and Orlandi Valuta branded services were offered through a combined network of over 500,000 agent locations
in 200 countries and territories and over 100,000 ATMs and kiosks, and included the capability to send money to billions of
accounts. In 2015, The Western Union Company completed 262 million consumer-to-consumer transactions worldwide, moving $82 billion
of principal between consumers, and 508 million business payments. For more information, visit www.westernunion.com.
WU-G
Western Union Corporate Communications
GLOBAL
Dan Diaz, +1 303-547-2347
dan.diaz@westernunion.com
or
AMERICAS & EUROPE
Pia De Lima, +1 944-260-5732
pia.delima@westernunion.com
or
WUBS
Liesl Smith, +44 (0) 7710 185864
liesl.smith@westernunion.com
or
Fleishman Hillard
Leslie Park, +1 212-453-2111
leslie.park@fleishman.com
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