NICE Launches WFO Offering for SMB Contact Centers, Providing its Leading Solutions in a Simple and
Cost-effective Platform
The NICE Uptivity offering is geared specifically to the needs of the SMB market, allowing such companies to
finally enjoy an integrated suite of next-generation WFO solutions which cover critical contact center functions
NICE (Nasdaq:NICE) today announced the introduction of NICE Uptivity, a new Workforce Optimization (WFO) suite of
solutions targeted specifically for the SMB market, which will help small and midsized companies improve the customer experience by
optimizing contact center operations and gaining a better understanding of their customers.
With the launch of NICE Uptivity, NICE is the only vendor in the market with a complete WFO offering that can be deployed on
premise, hosted, or in the cloud for companies of all sizes – from the largest enterprises to small companies.
The modular, integrated suite spans critical contact center functions, allowing SMB contact centers to benefit from a simple and
cost-effective set of solutions for next-generation workforce management, call recording, quality management, desktop recording,
speech analytics, performance management and customer satisfaction surveying capabilities.
The new WFO suite enables small and midsize companies to get started quickly, adding users and functionality as they grow. It
provides a simple, modern and intuitive interface – delivering a consistent, personalized user experience across all modules. Its
ease of deployment, ease of use, and support reduce complexity and costs. With NICE Uptivity, companies that remain with on premise
deployments will be able to expand without constraints, as there is a clear growth path with NICE solutions available to ensure
that their investments are protected.
“Based on our experience serving thousands of midsized customers in a variety of industries, we understand that midsized
companies are every bit as complex as larger enterprises but need to provide a high quality, multi-channel service experience with
limited capital budget and resources,” said NICE inContact president Paul Jarman, “These companies often lack IT and dedicated WFO
staff, and thus require secure solutions that are very easy to implement and use. We’ve combined inContact’s full-featured Uptivity
WFO solution with VPI’s award-winning business intelligence dashboards and NICE’s WFO industry-leading expertise and best practice
processes to make it easy for companies of all sizes to optimize operational efficiency and customer experience.”
Midsize companies no longer need to rely on disjointed legacy systems from multiple vendors. A multi-vendor approach forces
management to focus on non-core business issues around systems integration, security, user adoption and scalability. This leads to
increased costs to deploy and maintain systems, locks up precious resources, and prevents midsize organizations from acting
strategically to improve customer experience and grow their business.
Benefits of NICE WFO for the SMBs:
- Fast deployment and rapid configuration reduces burden on IT
- Scalable, modular suite makes adding functionality easy
- Supports multiple contact centers, including at-home agents
- Supports a variety of telephony infrastructures including Cisco, Avaya, ShoreTel, Mitel and
others
- Enables an easy transition to inContact cloud contact center solutions and NICE solutions designed
for larger enterprises
NICE will host a webinar on November 16, detailing how an integrated WFO suite geared specifically for the SMB market will
enable companies to deliver the highest levels of customer service in an increasingly complex, multi-channel world. Register today
at: http://info.nice.com/Uptivityweb_11.16_1.Registration.html
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premise enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in
more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media Contact
Erik Snider, +1 877 245 7448
erik.snider@nice.com
or
Investors
Marty Cohen, +1 212 574 3635, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET
ir@nice.com
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