NICE Adaptive WFO is the Winner of the Technology Innovation Award for Contact Center Excellence from
Leading Analyst Firm
The Ventana Research award spotlights vendors whose technology helps drive change, including NICE for its
Adaptive WFO solution which offers an agent-centric approach to employee engagement
NICE (Nasdaq:NICE) today announced that it is the winner of the 2016 Technology Innovation Award for Contact Center
Excellence. NICE was selected based upon its contributions and the extent to which it will help organizations innovate or enhance
the productivity and outcomes of business or IT processes. The awards program, run by leading analyst firm Ventana Research,
selected NICE for its Adaptive Workforce Optimization (WFO) solution.
NICE was lauded as a pioneering vendor that contributes advancements in technology that drive change and increased value for
organizations worldwide.
NICE Adaptive WFO provides a new way of engaging, motivating and empowering contact center agents to perform at their best
level. The solution generates an analytics-based agent persona using metrics, attributes, and preferences, and uses this to
determine the best approach to agent onboarding, scheduling, coaching, performance and incentives for each individual in the
contact center.
“NICE is proud to be recognized for such a prestigious industry technology award,” said Miki Migdal, President of the NICE
Enterprise Product Group. “This recognition from Ventana Research demonstrates our leadership and innovation in the WFO space, as
we continuously work to re-define the workforce planning, management, and engagement environment. We are dedicated to providing
organizations with the tools that will help them achieve superior contact center performance, and ultimately help them drive
perfect customer experiences.”
"Contact center agents play a key role handling customer interactions and ensuring customer experiences match customer
expectations," said Richard Snow, Vice President and Research Director at Ventana Research. "NICE Adaptive WFO supports a full set
of capabilities to manage all aspects of agent performance, including an innovative visualization of agent personas and
performance."
About The Ventana Research Technology Innovation Awards
The Technology Innovation Awards distinguish pioneers that have developed clear visionary and transformative technology. The
Technology Innovation Awards showcase what technology vendors have done to advance the computing potential of their applications
and technology so that it can be used to drive better efficiency and productivity as well as the outcomes and performance of an
organization. The Ventana Research Technology Innovation Awards cover 30 business and technology categories and are open for
organizations across business and IT, technology vendors and consulting firms. Submissions are evaluated based on the stringent
guideline set out by awards program criteria.
About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. It
provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings
including benchmark research and technology evaluation assessments, education workshops and its research and advisory services,
Ventana On-Demand. Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT
professionals worldwide are members of its community and benefit from Ventana Research's insights, as do highly regarded media and
association partners around the globe. www.ventanaresearch.com.
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premise enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in
more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media Contact
Erik Snider, +1 877 245 7448
erik.snider@nice.com
or
Investors
Marty Cohen, +1 212 574 3635, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET
ir@nice.com
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