WOONSOCKET, R.I., Dec. 5, 2016 /PRNewswire/ -- New
research by the CVS Health (NYSE: CVS) Research Institute and the U.S. Department of Health and Human Services' Office of the
Assistant Secretary for Preparedness and Response (ASPR), published online today in JAMA Internal Medicine, showed that
automated pharmacy notifications encourage patients with chronic conditions to refill medications prior to a forecasted natural
disaster. The study also affirms that public-private partnerships can facilitate timely pharmacy outreach as part of broader
community-based natural disaster planning. CVS Pharmacy is expanding this practice, as part of its natural disaster response
operations, to help encourage patients to have an adequate supply of medication on hand when preparing for natural disasters,
including hurricanes and blizzards.
"Emergency departments and medical responders can be overwhelmed by the number of people seeking medical care after a disaster
simply because they ran out of their daily medications and couldn't reach a pharmacy due to impassable streets and business
closures," said Dr. Nicole Lurie, HHS Assistant Secretary for Preparedness and Response (ASPR).
"The number of people who need medications for chronic conditions continues to rise, and communities across the country need
solutions that can help them stay healthy, even in a disaster situation. This study demonstrated how powerful public-private
partnerships can be in providing solutions that can protect health for residents and whole communities."
Researchers compared the medication fill rates of more than two million patients who were contacted by CVS Pharmacy in advance
of a storm to a randomly assigned control group of patients of the same stores who received no outreach. The store locations were
selected based on storm forecast data provided by ASPR. The study found that those who received outreach prior to the storm were
nine percent more likely to refill their medications within the 48 hours after receiving the notification and before the storm
impacted the region.
"Ensuring our patients have their medications available to them is one of our top priorities, and this research highlights how
proactive outreach to patients before a natural disaster can encourage timely medication refills which may help ensure continuity
of care and avoid adverse health events due to inadequate medication supply," said Kevin Hourican,
Executive Vice President, Pharmacy Services and Supply Chain, CVS Health. "Operationally, we have the infrastructure in place at
all of our more than 9,600 CVS Pharmacy locations nationwide to facilitate this type of proactive outreach in advance of
forecasted weather events."
When forecasted storms have the potential to disrupt community infrastructure, CVS Pharmacy can reach out to patients with
maintenance medications for chronic conditions who live in impacted areas, and who have opted into CVS Pharmacy's automated
notification programs. Patients may receive automated phone calls, text messages, and mobile app notifications letting them know
when their prescription is ready to be picked up, reminding them that their prescription is ready to be refilled, and informing
patients where they can pick up their medications during emergency situations, including the availability of mobile pharmacies
that may be deployed during natural disasters. These automated messages offer added convenience for patients and can help
them be more adherent to their prescription medications.
Added Hourican, "Our digital notification tools can also assist patients following a severe weather event or natural disaster
by notifying patients of store closures and suggesting alternate locations to pick up their prescription medications."
About CVS Health
CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,600 retail
pharmacies, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with more than 80 million plan members,
a dedicated senior pharmacy care business serving more than one million patients per year, and expanding specialty pharmacy
services, the Company enables people, businesses and communities to manage health in more affordable and effective ways. This
unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs.
Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.
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SOURCE CVS Health