For the first time, Canadian businesses can bank remotely via fast and secure face-to-face video
banking
TORONTO, Dec. 13, 2016 /CNW/ - RBC business clients can now
connect face-to-face with Royal Bank of Canada wherever and whenever they want through video
banking on their computer, tablet or mobile device. This is one way RBC is continuing to invest in ways to make it easier for its
business clients to integrate digital and mobile into their everyday lives, while meeting their needs for advice, trust and
confidence in their decisions. RBC is the first Canadian bank to provide remote video banking.
"We continue to serve clients in new and innovative ways as their banking lives evolve," said Cathy
Honor, SVP Contact Centres, at RBC. "Now, our clients don't need to give up their face-to-face connection with RBC if they
are unable to visit a branch. Video banking empowers them to bank and maintain their personal relationship with RBC, when and where
it's convenient for them."
Video banking is the next step in convenient banking. With the proliferation of digital and mobile technology, people don't plan
their finances like they once did — they have the means to research and plan online and on the go. They expect personalized
financial advice and solutions whenever, however, and wherever it is easiest for them.
Through easy-to-use, clear and secure video, RBC is continually building its advisory environment to meet these changing
expectations and needs. It's a free, value-added service that complements RBC Contact Centre, which provides 24/7 advice and
service where customers can ask questions, make appointment bookings and get instant help.
RBC kicked-off the first phase of its video banking solution earlier this month with its small business clients, with plans to
roll it out more broadly to other parts of its business next year. The technology has been an early success providing clients and
RBC a new way to strengthen relationships when connecting on the go.
"This is especially important for the time-starved small business client," adds Jason Storsley,
VP Small Business, RBC. "We recognize that they work unconventional hours, are travelling or might not be able to visit a branch
for a number of other reasons. Being able to access RBC Small Business specialists via video wherever and whenever they want helps
them maintain that personal connection they expect with our bank."
About RBC
Royal Bank of Canada is Canada's largest bank, and one
of the largest banks in the world, based on market capitalization. We are one of North America's
leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance,
investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees
who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 36 other countries. For more information, please visit rbc.com.
RBC helps communities prosper, supporting a broad range of community initiatives through donations, community investments and
employee volunteer activities. For more information please see: http://www.rbc.com/community-sustainability/.
SOURCE RBC Royal Bank
