Nuance Announces Nina ID 2.0, Making Nina the First Virtual Assistant with Integrated Multi-factor Biometrics
Security
Nuance Nina ID 2.0 Allows Nina to Identify Customers by the Sound of Their Voice – or with a Selfie
Nuance Communications, Inc. (NASDAQ: NUAN) today announced Nina ID 2.0, which adds integrated multi-factor
authentication to the Nina Virtual Assistant for customer service. Introduced in 2012, Nina ID was the first virtual assistant for
mobile customer service with integrated voice biometrics, and quickly expanded to support virtual assistant-powered customer
service on web sites, within messaging apps and even via SMS. Global brands around the world have implemented virtual assistants
powered by the Nina platform, including Dom from Domino’s, INGE from ING NL, Jess from JetStar, and the new Web virtual assistant for USAA.
To see how ING NL uses Nuance’s Nina ID, go here.
Today, with the introduction of Nina ID 2.0, enterprises can add an unmatched level of security to their mobile apps, allowing
their customers to be automatically authenticated by saying a simple voice passphrase or taking a selfie. Nina uses AI-powered
voice biometrics and face recognition to confirm the identity of the user by the sound of their voice and/or their face. This not
only delivers a significant security benefit, it also creates a smoother authentication process, and allows the app to personalize
the user experience.
With the introduction of Nina ID 2.0, Nina becomes the first virtual assistant to recognize consumers by the sound of their
voice, or by “selfie,” and which combats fraud by leveraging behavioral biometrics. By integrating biometric security with a
virtual assistant, Nina ID creates a more intelligent, more human-like experience for consumers who are transacting on the go,
while at the same time fighting the increase in fraud that today permeates not only online channels, but phone, mobile, SMS and
more.
The benefits of Nina ID include:
- Improved customer experience – by allowing consumers to choose how they authenticate – via
voice or face, and enabling these more human-like engagements, Nina ID starts each customer engagement off with a positive
interaction.
- Strong Security, Across Authentication Methods – leveraging the unique characteristics of a
consumer’s voice, or similarly the unique attributes of a face, Nina ID securely authenticates each customer with proven
biometric technology. And with the Nina ID risk engine, authentication factors that are provisioned by third parties such as
fingerprint recognition on smartphones can be managed to ensure desired security levels are maintained regardless of the
authentication method chosen by the customer.
- Say so long to passwords and other forms of knowledge-based authentication – With multiple
biometric modalities offered in Nina ID, organizations can more easily transition away from PINs, passwords and security
questions as their primary form of authentication and security.
- More seamless authentication process – once a consumer has created their unique voiceprint or
faceprint, authentication can take place in a matter of seconds.
- Active fraudster detection – by leveraging behavioral biometrics in the background, Nina ID is
constantly scanning for potential fraud activity to keep consumers safe.
“Consumers today need to be able to reach out and engage with brands quickly and easily – wherever they are – and that’s often
from a mobile device,” said Robert Weideman, general manager and executive vice president, Nuance Enterprise Division. “Nina ID
brings to the virtual assistant world the same proven Nuance biometrics technologies used by millions of consumers via leading
organizations such as Barclays, ING Netherlands, Tangerine Bank, Tatra Banka, Turkcell, Santander Mexico and Vodacom South
Africa."
“Intelligent authentication goes hand-in-hand with the expansion of virtual agents and intelligent assistants,” explained Dan
Miller, Lead Analyst at Opus Research. “With Nina ID, Nuance defined a simple way to establish secure, trusted and personalized
links between customers and the brands with which they carry out business.”
For more information about Nina ID, please visit here.
About Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers
around the world. Its technologies, applications and services make the user experience more compelling by transforming the way
people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven
applications. For more information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective
owners.
Nuance Communications
Erica Hill, +1 781-888-5518
Director Corporate Communications
erica.hill@nuance.com
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