Leading UK Fashion Retailer Extends Partnership with NICE to Improve Customer Experience
N Brown Group is using NICE’s Total Voice of the Customer solution as the anchor of its
customer-centric initiative
NICE (Nasdaq:NICE) today announced that N Brown Group, a leading online fashion retailer, is expanding its implementation
of NICE’s Total Voice of the Customer solution to improve the quality of its customer experience insights. This is
part of a robust customer-centric initiative throughout the organization.
N Brown Group, whose brands include JD Williams, Simply Be and Jacamo, is focusing its efforts on improving the customer
experience at several key stages along the customer journey, including frontline customer service, product and delivery. The NICE
Total Voice of the Customer solution enables the company to analyze what their customers are saying in calls, chats, emails, on the
web and on any other channel, in order to get a complete picture of the customer experience. Based on the feedback given at each of
those stages, a dedicated insight team presents concrete recommendations to improve the customer experience.
Scott Barker, Head of Customer Service Operations, N Brown Group:
“The NICE solution plays a critical role in our ‘Fit for the Future’ CX improvement program. Voice of the Customer is an important
catalyst for improving customer service, especially as our business moves more online and streamlines for greater efficiency.
NICE Total VOC is the anchor for our customer-centric initiative, and will help our organization align at all
levels to ensure that our colleagues are acting on the insight received.”
John O’Hara, President, NICE EMEA
“We are proud to extend our partnership with N Brown Group, a company that is truly committed to perfecting the customer experience
by staying in tune with what their customers are saying at all times and across all channels. Our Voice of the Customer solutions
continue to evolve to address the needs of leading retailers worldwide, and the recent expansion with N Brown Group further shows
that NICE’s innovative technologies are a differentiator in the marketplace when it comes to CX success.”
About N Brown Group
N Brown Group plc is a leading multi-channel, specialist fit, fashion retailer offering customers an extensive range of products in
clothing, footwear and homewares.
The Group has 140 years of experience in home shopping and is focused on its core mantra of ‘Fashion that Fits’. The Group is
transforming from being direct mail-led to digital-first, and two-thirds of revenues now come online. Its portfolio of trusted
retail brands - including its three Power Brands; JD Williams, Simply Be and Jacamo – all serve a specific niche consumer group
which have historically been poorly served on the high street. Other brands include Fashion World, Marisota, House of Bath,
Figleaves and High & Mighty.
N Brown is headquartered in Manchester where it designs, sources and creates its product offer, and employs over 2,600 people
across the UK.
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in
more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. O’Hara, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media Contact
Erik Snider, +1 551 256 5274
erik.snider@nice.com
or
Investors
Marty Cohen, +1 917 545 1107
ir@nice.com, ET
or
Yisca Erez +972 9 775 3798
ir@nice.com, CET
View source version on businesswire.com: http://www.businesswire.com/news/home/20161219005478/en/