NICE is Recognized With 2017 Product Line Strategy Leadership Award for Contact Centers in North
America
Leading analyst firm Frost & Sullivan recognizes NICE for its product line strength and customer
impact
NICE (Nasdaq:NICE) today announced that it has received Frost & Sullivan’s 2017 Product Line Strategy Leadership
Award for Contact Centers in North America. The award recognizes the extent to which NICE’s product line meets customer demands,
the overall impact on customer value, and its market share leadership.
NICE was recognized for its robust portfolio offering, including its leading solutions for Workforce Management, Voice of the Customer, Real-Time Authentication, and Performance Management. The company was lauded based on the following criteria:
- Breadth - NICE has an enviable portfolio of customer experience solutions, including
interaction management, advanced analytics, and employee engagement tools to help customers improve and differentiate their
customer experience.
- Scalability - NICE’s product line addresses the needs of customers of all size and degree of
complexity, with solutions ranging from the most complete and feature-rich enterprise offerings, to cost-efficient, easy to use
packages for the SMB market.
- Technology Leverage - The hallmark of NICE’s product line strategy is its keen vision into
current and future customer needs.
- Customer Ownership Experience - Customers know that NICE remains at the forefront of
innovation, innovating in ways customers have not even thought of yet.
- Brand Equity - NICE has consistently been in the top five for market share within the segments
of quality monitoring, call recording and analytics for many years
“It’s a privilege to be selected out of the pool of our peers for recognition in leadership,” said Miki Migdal, President of the
NICE Enterprise Group. “The award emphasizes the value of our acquisition approach and strategy with our solutions. Our diversified
portfolio, which serves large enterprises and SMBs with both complex and out-of-the-box solutions, encompasses solutions of the
highest quality that consistently meets our customers’ requirements.”
“NICE has rapidly adapted to the changing needs of customers and responded with strong product solutions across customer
contact. Because of its strong overall performance, innovative product development and well executed acquisition strategy, NICE is
recognized with Frost & Sullivan’s 2017 Product Line Strategy Award,” said Nancy Jamison, principal analyst at Frost &
Sullivan.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in
growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with
disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies.
Frost & Sullivan leverages over 50 years of experience in partnering with Global 1000 companies, emerging businesses and the
investment community from 45 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in
more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Miki Migdal, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media Contact
Erik Snider, +1 551 256 5274
erik.snider@nice.com
or
Investors
Marty Cohen, +1 917 545 1107, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET
ir@nice.com
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