NICE Awards Leading EMEA Businesses for Their Stand-Out Contributions to Customer Service
EMEA Customer Excellence Awards winners share their success stories at NICE Interactions London 2017
NICE (Nasdaq:NICE) today announced the winners of the 2017 EMEA Customer Excellence Awards, marking the first time that
NICE has hosted such an awards program in the region. Recipients were recognized for their innovation and leadership in the
customer service space, and represent a range of verticals. The awards ceremony took place this week at the Interactions London
event.
Winners were selected in the following four categories:
Employee Engagement Excellence – for leveraging NICE WFO solutions to improve engagement and empowerment amongst the workforce
- EE (Everything Everywhere) received this accolade for its excellence in transparency,
retention and motivation strategies.
Business Impact Excellence – which celebrates customers using NICE’s solutions or services to drive measurable
improvements supporting their business goals.
-
Akinika Debt Recovery Limited was awarded for developing and implementing a unique Jigsaw assurance framework
simultaneously with the launch of Nexidia Analytics for customer call quality excellence.
Customer Experience Excellence – for significantly improving customer experience by implementing the NICE solutions to
analyze omnichannel customer interactions in real time and take informed action.
-
JD Williams (N. Brown Group) took the award for linking together data from different tools and resources in
order to gain holistic insights, changing the culture to one of shared accountability and transparency
Analytics Excellence – which recognizes customers that have successfully leveraged analytics and achieved high user
adoption rates and tangible business results
-
YapıKredi was recognized as the winning organization due to its dedicated analytics team that led the
step-by-step roll-out of NICE Analytics across the whole contact center organization. This project was closely supported by
partner 3-D Technologies
John O’Hara, president, NICE EMEA:
Congratulations to the 2017 EMEA Customer Excellence Award winners. This is the first year that we’ve run the program, and we were
very impressed by each of the applications we received. The winners represent today’s innovators and leaders in the customer
service industry, and are setting a shining example of how NICE’s solutions can be used to drive measurable business results.
Beyond receiving these accolades, we’re happy that these organizations were able to share their expertise and best practices with
attendees at this week’s Interactions event.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. O’Hara, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media Contact
Ilana Hart, +972 9 775 3818
ilana.hart@nice.com
or
Investors
Marty Cohen, +1 551 256 5354
ir@nice.com, ET
or
Yisca Erez +972 9 775 3798
ir@nice.com, CET
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