HONG KONG, June 19, 2017 /PRNewswire/ -- Hang Lung Properties
Limited has clinched several honors in the Property Management category at the International Customer Relationship Excellence
(CRE) Awards organized by the Asia Pacific Customer Service Consortium (APCSC) for the fifth consecutive year. The Company was
the proud recipient of awards for "Corporate Employer of the Year", "People Development Program of the Year", "Employee
Engagement Program of the Year", "Best Use of Knowledge Management of the Year", "Best Use of Technology of the Year", and
"Corporate Social Responsibility Leadership of the Year", reaffirming Hang Lung's efforts in
implementing the strategy of "Total Employee Journey" in recruitment, talent development and human resources management, which
have successfully built the Company's stellar reputation as an "Employer of Choice".
Building and managing world-class commercial complexes in Hong Kong and on the Mainland,
Hang Lung places customer service and marketing at the core of its business. In addition to a firm
commitment to upholding the We Do It Right business philosophy, Hang Lung's team of
outstanding talent is indispensable in delivering on our goals for excellence. Hang Lung Properties' Managing Director, Mr.
Philip Chen said, "The awards once again recognize the Company's steadfast endeavors in people
development. Academy 66, our learning and development division, has created innovative training programs that keep up with the
market trends. The increasing deployment of technology in our initiatives has increased efficiency. These initiatives enabled the
Company to not only develop an excellent talent pool but to also care for the needs of each individual staff member, enabling
them to hone and develop an all-rounded skillset for their own fulfilment and advancement in their careers with Hang Lung as their first and best choice in the industry."
Hang Lung views its employees as assets and has consistently invested in training and
development channels to provide pathways for its staff to explore their potential. The Company has launched comprehensive staff
engagement initiatives to ensure employees' wellness and to provide them with a safe and comfortable working environment and
provided training programs in various professional areas, helping staff to build their knowledge and skills. Beginning in 2014,
Hang Lung launched the Emerald Award to recognize frontline staff who have embodied the Company's
bold commitment to customer service excellence, while encouraging the whole Hang Lung team to
scale new heights. The Company has also launched its own e-learning platform in 2015 which includes courses such as Orientation,
IT Security, and Crisis Management, empowering employees to engage in self-directed online learning according to their own pace
and schedule.
In addition, Academy 66 has achieved the Customer Service Quality Standard (CSQS) certification as a Level III Strategic
Business Unit for two consecutive years, which is the highest accreditation of the CSQS. The CSQS was developed by the APCSC
together with research members from The University of Hong Kong to establish a set of best practices
for the industry.
Since its launch by the APCSC in 2002, the annual CRE Awards have recognized organizations, teams, and individuals who have
demonstrated commitment to customer relationship excellence in different sectors, while at the same time emphasizing the service
industry as an important platform in the Asia-Pacific region for industry leaders and
professionals to share best practices.
About Hang Lung Properties
Hang Lung Properties Limited (HKSE stock code: 00101), a constituent stock of the Hang Seng Index and Hang Seng Corporate
Sustainability Indices in Hong Kong, is a leading real estate developer operating in
Hong Kong and mainland China. Boasting a diversified portfolio
of investment properties in Hong Kong, the Company has progressively branched out into the
Mainland since the 1990s, with our distinctive footprint now fully established in Shanghai,
Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming and Wuhan, with
all the Mainland projects carrying the "66" brand. As Hang Lung's business continues to grow, the
Company is set to develop into a highly admired national commercial property developer in China.
Photo - https://photos.prnasia.com/prnh/20170619/1879008-1
SOURCE Hang Lung Properties Limited