ATLANTA, Aug. 28, 2017 /PRNewswire/ -- The United States
Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach
to consumer-to-business messaging.
U.S. Patent 9,572,189 covers the concept of a "system and method for analyzing messages and initiating communication
sessions" enabling Contact At Once! customers to better serve the needs of consumers who wish to communicate with businesses via
messaging. Practical applications of this include unified chat and mobile messaging sessions that begin as a chat and are
continued as mobile messaging sessions.
The the Contact At Once! IP portfolio spans more than a decade of innovation. This new patent is the most recent addition to
the company's portfolio, expanding on another recent patent, U.S. Patent 8,374,915, granted for the company's innovative concept of a system and method for publishing online
advertisements and search results that include a real-time two-way communications system, such as messaging.
"Contact At Once! has continually invested in technological innovations to allow in-market shoppers and businesses to message
at scale through a variety of media. This latest patent is another example of our commitment to helping our brands seamlessly
connect with consumers in innovative ways that are most convenient for shoppers," says Marc Hayes,
Vice President of Product and Strategy.
About Contact At Once!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with
automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate
into more sales, and that's why over 17,000 businesses rely on the Contact At Once! digital messaging platform to build
relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.
About LivePerson
LivePerson, Inc. (NASDAQ: LPSN) is a leading provider of cloud-based mobile and online business messaging solutions,
enabling a meaningful connection between brands and consumers. LiveEngage, the Company's enterprise-class platform, empowers
consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with
friends and family. More than 18,000 businesses, including Citibank, HSBC, EE, IBM, L'Oreal, Orange, PNC and The Home Depot rely
on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create
meaningful connection with consumers. For more information, visit www.liveperson.com.
Media Contacts
Allison Franzese
LivePerson
afranzese@liveperson.com
212-609-4224
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SOURCE LivePerson, Inc.