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Aetna Offers Assistance to Members Affected by Hurricane Irma

September 8, 2017

Aetna Offers Assistance to Members Affected by Hurricane Irma

Aetna (NYSE: AET) is offering resources to members who have been affected by Hurricane Irma in Puerto Rico, the U.S. Virgin Islands, Florida, South Carolina, North Carolina and the counties of Atkinson, Bacon, Brantley, Bryan, Bulloch, Burke, Camden, Candler, Charlton, Chatham, Clinch, Coffee, Echols, Effingham, Emanuel, Evans, Glynn, Jenkins, Jeff Davis, Liberty, Long, McIntosh, Pierce, Screven, Tattnall, Toombs, Treutlen, Wayne and Ware in Georgia.

Aetna members can refill their prescriptions early, if needed. Those members who use Aetna’s mail-order pharmacy can either get a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.

In addition to helping with prescription refills, Aetna can help members who have been evacuated from their homes find care and behavioral health support, among other services. Aetna is also extending claim and appeal filing times.

Aetna professionals who have experience dealing with traumatic events are available to help. The company has opened its Resources for Living services to those affected by Hurricane Irma, regardless of whether they are Aetna members or not. Individuals can call 1-888-AETNA-EAP (1-888-238-6232) for assistance with finding available shelters, accessing government resources and seeking referrals or help coping with the emotional impact of Hurricane Irma.

“As recovery and repair continues in Texas and Louisiana, we are preparing for another destructive hurricane to strike,” said Mark T. Bertolini, Aetna chairman and CEO. “Our thoughts are with those who are preparing for and will be affected by Hurricane Irma. We will proactively ensure that our members, customers and employees are able to access the care they need as they face challenges brought on by these natural disasters.”

Aetna members affected by Hurricane Irma can also seek emergency care anywhere, as needed. The company will monitor the impact Hurricane Irma has on its network doctors, hospitals and other health care providers, and make further modifications to its policies as necessary to ensure members have access to care.

If any additional local, state or federal disaster executive orders or regulations are issued related to these catastrophic event, Aetna will adjust its policies to comply.

The Aetna Foundation announced it will make a $100,000 contribution to the American Red Cross.

Through the company’s Disaster Response matching gift program, the Aetna Foundation will also match employees’ disaster relief donations dollar-for-dollar (up to $5,000 per donor per year) to any U.S.-based nonprofit providing hurricane-related disaster relief.

Aetna members and health care providers affected by the hurricane who need care or other assistance can reach the company at the following toll-free numbers:

Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386).
Rx Member Services and Aetna Rx Home Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862)
Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
Aetna Student Assistance Program: 1-877-351-7889
Aetna Dental: 1-877-238-6200
Health care providers should contact the Provider Service Centers:
- Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
- HMO benefit plans: 1-800-624-0756

* Members can find replacement ID cards and access to a Personal Health Record (PHR) on Aetna’s secure member site Aetna Navigator™. Log in on Aetna’s home page.

About Aetna
Aetna is one of the nation’s leading diversified health care benefits companies, serving an estimated 44.7 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers’ compensation administrative services and health information technology products and services. Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see www.aetna.com and learn about how Aetna is helping to build a healthier world. @AetnaNews