Nimble Group Selects NICE’s Next Generation AI-Powered Nexidia Analytics Solution to Improve Customer
Service
The South African company will leverage powerful insights from the market’s leading analytics solution to
improve agent performance and regulatory adherence
NICE (Nasdaq:NICE) today announced that Nimble Group, an asset management and collections leader, is implementing
Nexidia Analytics across all of its customer interactions in order to improve its customer service.
With 100 percent of calls rapidly captured and analyzed, Nimble Group will be able to ensure that its contact center agents
adhere to required scripts and regulatory requirements. In addition, Nexidia Analytics provides unified metrics that allow company
supervisors to identify and implement best practices, as well as coaching opportunities, among their agents.
Nimble Group provides services in the non-performing loan market through offices in South Africa, Botswana, Namibia, Ghana and
Kenya. The company’s 1,400 agents handle over 300,000 inbound and outbound calls per day, all of which are now analyzed by Nexidia
Analytics. The solution uses deep learning neural networks to perform sophisticated searches across Nimble’s contact center
interactions in order to drive actionable business insights that the company can use to improve customer service.
Nimble selected the next generation analytics solution due to its speed and comprehensiveness, as well as the specific financial
services expertise of NICE’s Managed Analytics Services (MAS). With the support of the MAS team, the Nimble Group has uncovered
deep, impactful insights and achieved a rapid time to value.
Rowan Gordon, Nimble Group CEO, said: “NICE understood exactly what our requirements were, from both a commercial and
business perspective, and they were able to perfectly calibrate Nexidia Analytics to meet our needs – including fine-tuning the
voice analytics tools for South African accents. We can now completely concur with the many positive endorsements we heard from
Nexidia customers, highlighting the great value they saw from this solution.”
John O’Hara, president, NICE EMEA, said: “We are proud to partner with Nimble Group in order to help them unlock the
power of ‘analytics with no limits.’ Our Nexidia Analytics solution, based on AI-powered speech recognition technology, offers
unparalleled accuracy and scalability, allowing the company to analyze huge volumes of customer insights and quickly understand
what actions need to be taken to improve its operations and remain compliant. By selecting the market’s most advanced analytics
solution, Nimble Group has demonstrated its commitment to reinventing customer service and achieving business success across the
enterprise.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. O’Hara, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media Contact
Ilana Hart, +972 9 775 3818
ilana.hart@nice.com
or
Investors
Marty Cohen, +1 551 256 5354, ET
ir@nice.com
or
Yisca Erez, +972 9 775 3798, CET
ir@nice.com
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