SUNNYVALE, Calif., Oct. 03, 2017 (GLOBE NEWSWIRE) -- NetApp (NASDAQ:NTAP) today announced that it now delivers an insight-driven
digital customer experience that is informed by NetApp’s deep knowledge base, predictive analytics, proactive support, and
cognitive computing. By using the new AI-enabled NetApp® virtual support assistant, Elio, and NetApp Active IQ® cloud-based
analytics, companies gain intelligent insights that allow them to spend time with their customers rather than on their
infrastructure.
Data is the lifeblood of every business and must flow seamlessly to enable digital transformation, but companies can extract
value from data only as quickly as the underlying infrastructure can manage it. How do IT organizations stretch their resources to
harness free-flowing data that is distributed, dynamic, and diverse? Predictive analytics, cognitive computing, and proactive
care—built on community wisdom from NetApp’s user base—increase the efficiencies of a company’s infrastructure and help resolve
potential issues to keep data flowing.
NetApp’s massive user base is an unmatched source of community wisdom, with billions of data points that are gathered daily from
over 300,000 Data Fabric solutions. We extract insights from this data with cloud-based analytics to deliver actionable
intelligence. Elio’s cognitive computing and the Active IQ machine learning, included with all NetApp systems, accelerate access to
these collective insights to save time through a transformed customer experience.
Today’s announcement highlights new services, solutions, and software, including:
• Digital Support that features Elio, built with IBM Watson® services. By continuously learning from the
community wisdom in NetApp Support case histories and with cognitive computing, virtual support assistant Elio presents optimal
answers up to four times faster than with traditional methods. This support includes:
- 24/7 access to Elio chat online, on mobile, or within products
- Search-engine access to NetApp’s technical resources so that users can find information without logging in to the Support
site or opening a case
• NetApp Active IQ. Companies can take action by using intelligent insight from cloud-based analytics that
combines predictive analytics and proactive support. By acting on this insight, companies can increase storage efficiency and
configuration compliance and can reduce risk with recommended upgrades:
- New features include Risk Advisor, Storage Efficiency Advisor, and Interoperability Advisor.
- By leveraging community wisdom, Active IQ provides access to rich insights and predictive analytics for all NetApp
products.
- In a single view, companies can gain simple and secure visibility into the health of their entire Data Fabric, both on the
premises and in the cloud.
“As the data authority in a hybrid cloud world, we understand that companies want to spend time on their customers, not their
infrastructure,” said Cindy Warner, senior vice president and general manager of Worldwide Enterprise Services and Support at
NetApp. “The transformative customer experience that we provide with Elio, built on IBM Watson, and with Active IQ enables our
customers to save time, to increase reliability, and to focus staff on higher-value initiatives like digital transformation.”
"NetApp needed to set Elio apart from other chat bots and assistants and worked with IBM Services to do just that," said Bruce
Anderson, Global Managing Director, Electronics Industry, IBM. "Working with NetApp and leveraging Watson capabilities, we
have created a superior digital experience for NetApp customers, through multiple digital channels, in real time. We look forward
to continuing our partnership with NetApp."
By transforming the customer experience, NetApp helps organizations maximize their resources with answers when and where they
are needed: omnichannel support is available 24/7 by mobile, by desktop, or within applications. Elio relies on Watson technology
to interact with users in natural language and to respond to questions, and proactive, automated analytics provide customized
recommendations to increase uptime.
NetApp customers have already collectively saved more than $600 million annually by using NetApp analytics. NetApp Active IQ
predicts and detects performance problems and makes configuration recommendations to help companies optimize data infrastructure
across their hybrid cloud, including Amazon and Azure. By following Active IQ recommendations and mitigation plans, organizations
can address issues before they become problems.
The NetApp digital customer experience helps organizations around the world optimize the performance, availability, and
efficiency of their infrastructure to keep data flowing and to accelerate transformation.
Pricing and Availability
Elio and Active IQ are available now with a NetApp Support contract. They are included at no additional cost across the NetApp
portfolio, including NetApp All Flash FAS (AFF), FAS, SolidFire®, AltaVault™, E-Series, EF-Series, StorageGRID®, ONTAP® Cloud, and
ONTAP Select products.
Additional Resources
• Learn more about Digital Support, featuring Elio.
About NetApp
NetApp is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management
of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our
partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster
greater innovation and optimize their operations. For more information, visit www.netapp.com. #DataDriven
Press Contact:
Madge Miller
NetApp
1 408 419 5263
ng-uspr@netapp.com
NETAPP, the NETAPP logo, and the marks listed at http://www.netapp.com/TM are trademarks of NetApp, Inc. Other company and product names may be
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