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Fanhua Reports Third Quarter 2017 Unaudited Financial Results And Declares Quarterly Dividend

AIFU

GUANGZHOU, China, Nov. 20, 2017 (GLOBE NEWSWIRE) -- Fanhua Inc., (Nasdaq:FANH), (the "Company" or "Fanhua"), a leading independent online-to-offline ("O2O") financial services provider in China, today announced its unaudited financial results for the third quarter ended September 30, 20171 and declared quarterly Dividend. 

Financial Highlights for the Third Quarter of 2017:

         
 (In thousands, except per ADS) 2016Q3
RMB
2017Q3
(RMB)
2017Q3
(US$)
Change %
Total net revenues 1,192,242 1,077,278 161,916 -9.6
Operating income 7,524 83,200 12,505 1,005.8
Net income attributable to the Company’s shareholders 32,093 112,268 16,874 249.8
Diluted net income per ADS 0.53 1.77 0.27 234.0
         

Quarterly Dividend:

On November 19, 2017, Fanhua's Board of Directors declared a quarterly dividend of US$0.01 per ordinary share, or US$0.20 per ADS, amounting to a total of US$12.7 million, which represents 75.3% of the Company's net income attributable to shareholders for the third quarter of 2017. The dividend will be payable on or around December 22, 2017 to shareholders of record on December 10, 2017.

Commenting on the third quarter 2017 financial results, Mr. Chunlin Wang, chairman and chief executive officer of Fanhua, stated, "We are glad that the strong growth momentum in our life insurance business continued into the third quarter of 2017, with the total first year premiums on life insurance business growing by 197.5% year over year to RMB851 million.

"Driven by the accelerated growth of life insurance business, we beat our prior guidance with RMB83.2 million operating income for the third quarter of 2017, which also means that we've exceeded our full year target of RMB180 million operating income, three months ahead of schedule. Our net income attributable to shareholders grew by 249.8% year-over-year to RMB112.3million, providing for a strong base on which to initiate our quarterly dividend policy.

"In view of the impact of a new regulation on product design taking effect on October 1, 2017 and the industry norm whereby all life insurance companies and distributors will focus on preparing for 2018 open year sales in the fourth quarter of 2017, we expect that our life insurance business will slow down quarter-over-quarter but we are still optimistic about achieving no less than RMB60 million operating income for the fourth quarter of 2017." 

Financial Results for the Third Quarter of 2017

Total net revenues were RMB1.1 billion (US$161.9 million) for the third quarter of 2017, representing a decrease of 9.6% from RMB1.2 billion for the corresponding period in2016.

  • Net revenues for the life insurance business were RMB730.5 million (US$109.8 million) for the third quarter of 2017, representing an increase of 177.5% from RMB263.2 million for the corresponding period in 2016. The increase was due to the growth in the number of sales agents. Revenues generated from our life insurance business accounted for 67.8% of our total net revenues in the third quarter of 2017.

  • Net revenues for the P&C insurance business were RMB274.1 million (US$41.2 million) for the third quarter of 2017, representing a decrease of 67.5% from RMB844.3 million for the corresponding period in 2016. The decrease was primarily due to i) the suspension of business cooperation with PICC Property and Casualty Company Limited ("PICC P&C") starting from March 1, 2017; and ii) our efforts to spin off lower margin channel businesses starting from the second quarter of 2017. Revenues generated from the P&C insurance business accounted for 25.5% of our total net revenues in the third quarter of 2017.

  • Net revenues for the claims adjusting business were RMB72.7 million (US$10.9 million) for the third quarter of 2017, representing a decrease of 14.2% from RMB84.7 million for the corresponding period in 2016. Revenues generated from the claims adjusting business accounted for 6.7% of our total net revenues in the third quarter of 2017.

Total operating costs and expenses were RMB994.1 million (US$149.4 million) for the third quarter of 2017, representing a decrease of 16.1% from RMB1,184.7 million for the corresponding period in 2016.

  • Commission costs were RMB791.5 million (US$119.0 million) for the third quarter of 2017, representing a decrease of 13.3% from RMB912.5 million for the corresponding period in 2016.

    Costs of the life insurance business were RMB511.4 million (US$76.9 million) for the third quarter of 2017, representing an increase of 181.2% from RMB181.9 million for the corresponding period in 2016. The increase was in line with the growth in sales. Costs incurred by the life insurance business accounted for 64.6% of our total commission costs in the third quarter of 2017.

    • Costs of the P&C insurance business were RMB236.6 million (US$35.6 million) for the third quarter of 2017, representing a decrease of 65.3% from RMB681.7 million for the corresponding period in 2016. The decrease was primarily in line with the decline in channel businesses. Costs incurred by the P&C insurance business accounted for 29.9% of our total commission costs in the third quarter of 2017.

    • Costs of claims adjusting business were RMB43.5 million (US$6.5 million) for the third quarter of 2017, representing a decrease of 10.8% from RMB48.8 million for the corresponding period in 2016. Costs incurred by the claims adjusting business accounted for 5.5% of our total commission costs in the third quarter of 2017.

  • Selling expenses were RMB54.3million (US$8.2 million) for the third quarter of 2017, representing a decrease of 64.8% from RMB154.1 million for the corresponding period in 2016. The decrease was primarily because promotional marketing expenses were paid to sales agents in the third quarter of 2016 while there was no such promotional marketing plan in 2017.

  • General and administrative expenses were RMB148.3million (US$22.3 million) for the third quarter of 2017, representing an increase of 25.5% from RMB118.2 million for the corresponding period in 2016. The increase was primarily due to an increase in expenses incurred for setting up new offices and staff recruitment as a result of regional expansion.

As a result of the preceding factors, we had an operating income of RMB83.2 million (US$12.5million) for the third quarter of 2017, representing an increase of 1,005.8% from RMB7.5 million for the corresponding period in 2016.

Operating margin was 7.7% for the third quarter of 2017, compared to 0.6% for the corresponding period in 2016.

Investment income was RMB44.0 million (US$6.6 million) for the third quarter of 2017, representing an increase of 139.5% from RMB18.4 million for the corresponding period in 2016. The investment income represented yields from short-term investments in financial products which mainly consist of inter-bank deposits or collective trust products with terms ranging from half a year to two years and interest payable on a quarterly, semi-annual or annual basis. Our investment income fluctuates from quarter to quarter because investment income is recognized when received.

Interest income was RMB11.0 million (US$1.7 million) for the third quarter of 2017, representing an increase of 49 times from RMB0.2 million for the corresponding period in 2016, primarily due to interest related to amounts due from Sincere Fame International Limited ("Sincere Fame") and Shenzhen Chuangjia Investment Limited Partnership, which beneficially owns 84.6% of Fanhua Puyi Fund Sales Limited.

Income tax expense was RMB50.3 million (US$7.6 million) for the third quarter of 2017, representing an increase of 773.2% from RMB5.8 million for the corresponding period in 2016. The effective tax rate for the third quarter of 2017 was 36.0% compared with 20.2% for the corresponding period in 2016. The increase in effective tax rate was primarily due to the provided deferred income tax pursuant to dividend payments in the third quarter of 2017.

Share of income of affiliates was RMB24.1 million (US$3.6 million) for the third quarter of 2017, representing an increase of 84.2% from RMB13.1 million for the corresponding period in 2016, mainly attributable to an increase of profits from Sincere Fame, a company in which we own 20.6% of the equity interest.

Net income attributable to the Company's shareholders was RMB112.3 million (US$16.9 million) for the third quarter of 2017, representing an increase of 249.8% from RMB32.1 million for the corresponding period in 2016.

Net margin was 10.4% for the third quarter of 2017 compared with 2.7% for the corresponding period in 2016.  

Basic and diluted net income per ADS were RMB1.80 (US$0.27) and RMB1.77 (US$0.27) for the third quarter of 2017, respectively, representing increases of 227.3% and 234.0% from RMB0.55 and RMB0.53 for the corresponding period in 2016.

As of September 30, 2017, the Company had RMB2.7 billion (US$400.0 million) in cash, cash equivalents and short term investments.

Key Operational Metrics for Fanhua's Online Initiatives for the Third Quarter of 2017:

  • CNpad Mobile Application("CNpad App") - Our proprietary mobile sales support system:

    • CNpad App had been downloaded and activated 333,595 times as of September 30, 2017, representing an increase of 101.4% from 165,638 times as of September 30, 2016;

    • The number of active users2 of CNpad App3 was 99,828 in the third quarter of 2017, representing an increase of 91.9% from 52,011 in the third quarter of 2016:

     - The number of active users of CNpad Auto Insurance App was 57,974 in the third quarter of 2017, representing an increase of 60.1% from 36,219 in the third quarter of 2016;

     - The number of active users of CNpad Life Insurance App was 50,056 in the third quarter of 2017, representing an increase of 160.7% from 19,204 in the third quarter of 2016;

    • Insurance premiums generated through CNpad App were RMB1,356.7 million (US$203.9 million) in the third quarter of 2017, representing an increase of 39.0% from RMB976.1 million for the corresponding period of 2016 and accounted for 55.9% of our total insurance premiums in the third quarter of 2017 as compared to 26.6% for the corresponding period of 2016.

  • eHuzhu - Our online non-profit mutual aid platform:

    • The number of registered members was 2.2 million as of September 30, 2017, representing an increase of 110.4% from 1.1 million as of September 30, 2016.

  • Baoxian.com - Our online insurance platform:

    The number of registered customer accounts was 1.2 million as of September 30, 2017, representing an increase of 155.6% from approximately 493,000 as of September 30, 2016. 

    The number of active customer accounts4 was 70,765 in the third quarter of 2017, representing an increase of 32.6% from53,386 in the corresponding period of 2016;

    Insurance premiums generated on or through Baoxian.com was RMB114.9 million (US$17.3 million) in the third quarter of 2017, representing an increase of 492.3% from RMB19.4 million in the corresponding period of 2016.

Recent Development

  • Fanhua Inc. was ranked No. 17 in the annual ranking of global brokers, according to the July 2017 edition of Best's Review published by A. M. Best, based on 2016 total revenue. The ranking moved up three places from No. 20 in the previous year. Fanhua has been ranked among top 20 global insurance brokers for three consecutive years.

  • As of September 30, 2017, Fanhua had 413,946 sales agents and 1,264 professional claims, compared with 190,261 sales agents and 1,347 claims adjustors as of September 30, 2016. As of September 30, 2017, Fanhua's distribution network consisted of 897 sales outlets in 21 provinces and 156 services outlets in 29 provinces, compared with 608 sales outlets in 21 provinces and 153 service outlets in 29 provinces.

  • On September 6, 2017, Fanhua has signed a Headquarter-to-Headquarter Strategic Cooperation Agreement with Pramerica Fosun Life Insurance Limited, pursuant to which both parties will engage in a deep and comprehensive cooperation in a wide range of areas including product sales, technology service and product design.

Business Outlook

Fanhua expects its operating income to be no less than RMB60.0 million for the four quarter of 2017. This forecast reflects Fanhua's current view, which is subject to change.

Conference Call

The Company will host a conference call to discuss its third quarter 2017 financial results as per the following details. 

 
Time: 20:00 PM Eastern Daylight Time on November 20, 2017
or 9:00 AM Beijing/Hong Kong Time on November 21, 2017
 
The toll free dial-in numbers:
United States 1-855-500-8701
United Kingdom 0800-015-9724
France 0800-918-648
Germany 0800-184-4876
Australia 1-300-713-759
Canada 1-855-757-1565
Taiwan 0080-665-1951
Hong Kong 800-906-606
   
The toll dial-in numbers:  
China (Mainland) 400-120-0654
Singapore & Other Areas +65-6713-5440
   
Conference ID #: 4795899
   

Additionally, a live and archived web cast of this call will be available at: http://ir.cninsure.net/events.cfm

About Fanhua Inc.

Fanhua Inc. is a leading independent online-to-offline financial services provider. Through our online platforms and offline sales and service network, we offer a wide variety of financial products and services to individuals and businesses, including property and casualty and life insurance products. We also provide insurance claims adjusting services, such as damage assessments, surveys, authentications and loss estimations.

Our online platforms include (1) CNpad, a mobile sales support application, (2) Baoxian.com, an online entry portal for comparing and purchasing health, accident, travel and homeowner insurance products; and (3) eHuzhu (www.ehuzhu.com), a non-profit online mutual aid platform in China.

As of September 30, 2017, our distribution and service network is consisted of 1,012 sales and service outlets covering 29 provinces.

For more information about Fanhua Inc., please visit http://ir.fanhuaholdings.com/.   

Forward-looking Statements

This press release contains statements of a forward-looking nature. These statements, including the statements relating to the Company's future financial and operating results, are made under the "safe harbor" provisions of the U.S. Private Securities Litigation Reform Act of 1995. You can identify these forward-looking statements by terminology such as "will," "expects," "believes," "anticipates," "intends," "estimates" and similar statements. Among other things, management's quotations and the Business Outlook section contain forward-looking statements. These forward-looking statements involve known and unknown risks and uncertainties and are based on current expectations, assumptions, estimates and projections about Fanhua and the industry. Potential risks and uncertainties include, but are not limited to, those relating to its ability to attract and retain productive agents, especially entrepreneurial agents, its ability to maintain existing and develop new business relationships with insurance companies, its ability to execute its growth strategy, its ability to adapt to the evolving regulatory environment in the Chinese insurance industry, its ability to compete effectively against its competitors, quarterly variations in its operating results caused by factors beyond its control and macroeconomic conditions in China and their potential impact on the sales of insurance products. All information provided in this press release is as of the date hereof, and Fanhua undertakes no obligation to update any forward-looking statements to reflect subsequent occurring events or circumstances, or changes in its expectations, except as may be required by law. Although Fanhua believes that the expectations expressed in these forward-looking statements are reasonable, it cannot assure you that its expectations will turn out to be correct, and investors are cautioned that actual results may differ materially from the anticipated results. Further information regarding risks and uncertainties faced by Fanhua is included in Fanhua's filings with the U.S. Securities and Exchange Commission, including its annual report on Form 20-F.

   
   
FANHUA INC.
Unaudited Condensed Consolidated Balance Sheets
(In thousands)
   
  As of December 31,     As of September 30,     As of September 30,  
  2016     2017     2017  
  RMB     RMB     US$  
ASSETS:                
Current assets:                
Cash and cash equivalents  240,242     397,191     59,698  
Restricted cash  33,737     92,704     13,934  
Short term investments  2,797,842     2,264,100     340,297  
Accounts receivable, net  502,975     767,955     115,425  
Insurance premium receivables  187     1,951     293  
Other receivables  49,186     587,467     88,297  
Amounts due from related parties  32,495     280,472     42,155  
Other current assets  37,900     53,406     8,027  
  3,694,564     4,445,246     668,126  
Total current assets                 
                 
Non-current assets:                
Property, plant, and equipment, net  31,414     35,032     5,265  
Goodwill and intangible assets, net  181,549     156,116     23,464  
Deferred tax assets  8,277     32,511     4,886  
Investment in affiliates  294,576     348,671     52,406  
Other non-current assets  28,188     28,189     4,237  
Total non-current assets  544,004     600,519     90,258  
Total assets  4,238,568     5,045,765     758,384  
                 
Current liabilities:                
Accounts payable  278,188     566,229     85,105  
Insurance premium payables  5,491     10,558     1,587  
Other payables and accrued expenses  314,051     223,247     33,554  
Accrued payroll  59,201     83,577     12,562  
Income tax payable  90,188     152,523     22,924  
Dividend payable      14,754     2,218  
Total current liabilities  747,119     1,050,888     157,950  
                 
Non-current liabilities:                
Other tax liabilities  72,778     72,612     10,913  
Deferred tax liabilities  14,577     22,048     3,313  
Total non-current liabilities  87,355     94,660     14,226  
Total liabilities  834,474     1,145,548     172,176  
                 
Ordinary shares  8,658     9,328     1,402  
Additional paid-in capital  2,301,655     2,461,774     370,008  
Statutory reserves  311,590     301,590     45,329  
Retained earnings  1,018,928     1,351,283     203,100  
Accumulated other comprehensive loss  (65,844 )   (84,272 )   (12,666 )
Subscription receivables  (288,135 )   (254,337 )   (38,227 )
Total shareholders’ equity 3,286,852     3,785,366     568,946  
Non-controlling interests  117,242     114,851     17,262  
Total equity  3,404,094     3,900,217     586,208  
Total liabilities and equity
4,238,568     5,045,765     758,384  
                 
                 

 


FANHUA INC.
Unaudited Condensed Consolidated Statements of Income and Comprehensive Income
(In thousands, except for shares and per share data)
 
  For The Three Months Ended
  For The Nine Months Ended
 
  September 30,
  September 30,
 
  2016   2017   2017   2016   2017   2017  
  RMB   RMB   US$   RMB   RMB   US$  
Net revenues:                        
Life insurance Business 263,243   730,476   109,792   628,194   1,934,125   290,702  
P&C insurance Business 844,311   274,119   41,200   2,305,227   1,413,549   212,458  
Claims adjusting Business 84,688   72,683   10,924   232,739   209,956   31,557  
Total net revenues 1,192,242   1,077,278   161,916   3,166,160   3,557,630   534,717  
Operating costs and expenses:                        
Life  insurance Business (181,900 ) (511,412 ) (76,866 ) (428,145 ) (1,321,804 ) (198,669 )
P&C  insurance Business (681,740 ) (236,584 ) (35,559 ) (1,870,556 ) (1,294,368 ) (194,545 )
Claims adjusting Business (48,838 ) (43,547 ) (6,545 ) (142,537 ) (136,883 ) (20,574 )
Total operating costs (912,478 ) (791,543 ) (118,970 ) (2,441,238 ) (2,753,055 ) (413,788 )
Selling expenses (154,085 ) (54,270 ) (8,157 ) (403,612 ) (160,388 ) (24,107 )
General and administrative expenses (118,155 ) (148,265 ) (22,284 ) (341,966 ) (426,577 ) (64,115 )
Total operating costs and expenses (1,184,718 ) (994,078 ) (149,411 ) (3,186,816 ) (3,340,020 ) (502,010 )
Income (loss) from operations 7,524   83,200   12,505   -20,656   217,610   32,707  
Other income, net:                        
Investment income 18,352   43,960   6,607   61,438   152,138   22,867  
Interest income 220   10,998   1,653   6,573   13,522   2,032  
Others, net 2377   1,817   273   11,859   12,618   1,896  
Income before income taxes and income of affiliates 28,473   139,975   21,038   59,214   395,888   59,502  
Income tax expense (5,765 ) (50,340 ) (7,566 ) (7,842 ) (129,676 ) (19,490 )
Share of income of affiliates 13,059   24,059   3,616   34,398   53,752   8,079  
Net income 35,767   113,694   17,088   85,770   319,964   48,091  
less: net income (loss) attributable to noncontrolling interests 3,674   1,426   214   3,318   (2,391 ) (359 )
Net income attributable to the Company’s shareholders 32,093   112,268   16,874   82,452   322,355   48,450  
                         
Net income per share:                        
                         
Basic  0.03   0.09   0.01   0.07   0.27   0.04  
Diluted  0.03   0.09   0.01   0.07   0.26   0.04  
                         
Net income per ADS:            
             
Basic  0.55   1.8   0.27   1.42   5.31   0.8  
Diluted  0.53   1.77   0.27   1.37   5.15   0.77  
                         
Shares used in calculating net income per share:                        
                         
Basic  1,163,302,341   1,247,356,127   1,247,356,127   1,159,295,688   1,214,639,385   1,214,639,385  
Diluted  1,212,231,308   1,269,932,904   1,269,932,904   1,207,220,255   1,252,939,633   1,252,939,633  
                         
Net income  35,767   113,694   17,088   85,770   319,964   48,091  
Other comprehensive income (loss), net of tax: Foreign currency translation adjustments  4,431   (8,367 ) (1,258 ) 9,328   (11,346 ) (1,705 )
Fair value changes          (632 ) (95 )
Share of other comprehensive gain (loss) of affiliates  (10,505 ) 889   134   (38,866 ) 343   52  
Comprehensive income  29,693   106,216   15,964   56,232   308,329   46,343  
Less: Comprehensive income (loss) attributable to the noncontrolling interests  3,674   1,426   214   3,318   (2,391 ) (359 )
Comprehensive income attributable to the Company’s shareholders  26,019   104,790   15,750   52,914   310,720   46,702  
                         
                         

   

FANHUA INC.
Unaudited Condensed Consolidated Statements of Cash Flow
(In thousands)
     
  For The Three Months Ended     For The Nine Months Ended  
  September 30,     September 30,  
  2016     2017      2017      2016     2017     2017  
  RMB     RMB     US$
    RMB     RMB     US$  
OPERATING ACTIVITIES                                  
Net income 35,767     113,694     17,088     85,770     319,964     48,091  
Adjustments to reconcile net income to net cash generated from (used in) operating activities:                                  
Depreciation 3,529     4,351     653     10,204     12,079     1,815  
Amortization of intangible assets 8,806     8,417     1,265     11,432     25,433     3,823  
Allowance for doubtful receivables 1,577     2,822     424     542     11,728     1,763  
Compensation expenses associated with stock option             4,937          
Investment income (13,907 )   (41,288 )   (6,206 )   (34,844 )   (141,201 )   (21,223 )
Gain on disposal of subsidiaries     (193 )   (29 )   (3,082 )   (1,495 )   (225 )
Loss (gain) on disposal of property, plant and equipment 99     (38 )   (6 )   101     (40 )   (6 )
Share of income of affiliates (13,059 )   (24,059 )   (3,616 )   (34,398 )   (53,752 )   (8,079 )
Changes in operating assets and liabilities 6,784     (89,383 )   (13,431 )   (66,332 )   (80,440 )   (12,090 )
Net cash generated from (used in) operating activities 29,596     (25,677 )   (3,858 )   (25,670 )   92,276     13,869  
Cash flows (used in) generated from investing activities:                                  
Purchase of property, plant and equipment (3,523 )   (7,729 )   (1,162 )   (7,540 )   (15,934 )   (2,395 )
Proceeds from disposal of property and equipment     35     5     48     91     14  
Purchase of short term investments (1,689,500 )   (3,509,600 )   (527,498 )   (6,541,800 )   (7,787,794 )   (1,170,516 )
Proceeds from disposal of short term investments 1,703,007     3,667,482     551,228     5,946,400     8,461,895     1,271,834  
Acquisition of  subsidiaries ,net of  cash (4,185 )           (4,185 )        
Disposal of subsidiaries, net of cash........................... 50             29,376     14,350     2,157  
Purchase of intangible assets (40,000 )           (60,000 )        
Increase in loan to the third party     (500,000 )   (75,151 )       (500,000 )   (75,151 )
Decrease (Increase) in amounts due from related parties     160,000     24,048         (240,000   (36,072
Net cash used in investing activities (34,151 )   (189,812 )   (28,530 )   (637,701 )   (67,392 )   (10,129 )
Cash flows (used in) generated from financing activities:                                  
Acquisition of additional interest in subsidiaries (138,774 )           (213,534 )        
Proceeds on exercise of stock options 743     154     23     745     10,856     1,631  
Proceeds of employee subscriptions                 22,187     3,335  
Proceeds of issuance of ordinary shares upon private placement                 201,087     30,224  
Dividends paid res                 (36,121 )   (5,429 )
Net cash (used in)generated from financing activities  (138,031 )   154     23     (212,789 )   198,009     29,761  
                                   
Net (decrease) increase in cash, cash equivalents and restricted cash  (142,586 )   (215,335 )   (32,365 )   (876,160 )   222,893     33,501  
Cash, cash equivalents and restricted cash at beginning of period  397,313     709,133     106,583     1,132,851     273,979     41,179  
Effect of exchange rate changes on cash and cash equivalents 3,506     (3,903 )   (587 )   1,542     (6,977 )   (1,049 )
Cash, cash equivalents and restricted cash at end of period  258,233     489,895     73,631     258,233     489,895     73,631  
Interest paid                      
Income taxes paid  216     25,198     3,787     3,544     80,360     12,078  
                                   


1
This announcement contains currency conversions of certain Renminbi (RMB) amounts into U.S. dollars (US$) at specified rates solely for the convenience of the reader. Unless otherwise noted, all translations from RMB to U.S. dollars are made at a rate of RMB6.6533 to US$1.00, the effective noon buying rate as of September 30, 2017 in The City of New York for cable transfers of RMB as set forth in the H.10 weekly statistical release of the Federal Reserve Board. 

2 Active users are defined as users who made at least one purchase through CNpad App during the specified period.    

3 Active users of CNpad App included users who made at least one purchase of life insurance policy and/or P&C insurance policy during the specific period.

4 Active customer accounts are defined as customer accounts that made at least one purchase directly through www.baoxian.com, its mobile application, or Wechat public account during the specified period.

For more information, please contact:
Oasis Qiu
Investor Relations Manager
Tel: +86 (20) 8388-3191
Email: qiusr@fanhuaholdings.com