HONG KONG, Jan. 11, 2018 /PRNewswire/ -- Hang Lung Properties
yesterday (January 10) recognized the outstanding service of its tenants and their staff at the
inaugural "Hang Lung Retail Service Award" Presentation Ceremony in Shanghai. A total of 26
awards were presented in Individual and Group Award categories. Over a hundred guests including management members and
representatives of international brands, retail leaders, and elites in financial and professional services joined Hang Lung's top management to honor the talent responsible for high-end retail service.
Hang Lung Properties is devoted to promoting service excellence, one of its most treasured values, through its leasing and
operational strategies. In its efforts to nurture a culture of service excellence and to set the benchmark for quality service,
Hang Lung Properties launched the Emerald Award in 2014 to recognize frontline staff with excellent performances in customer
service. The "Hang Lung Retail Service Award" reinforces the idea of scaling new heights in the "new retail" ecology through
partnerships with retail tenants. Attending yesterday's presentation ceremony were top Hang Lung
management members including Executive Directors Mr. Adriel Chan and Mr. Norman Chan, Director -- Leasing and Management Mr. Derek Pang, General
Manager of Plaza 66 Ms. Vera Wu and General Manager of Grand Gateway 66 Mr. Rico Yip.
All the award-winning cases demonstrate the spirit of "Going the Extra Mile", which lies at the very heart of the Hang Lung Emerald Award in which frontline staff go to great lengths to provide service that is beyond
customers' expectation. These services include the urgent delivery of goods to clients in person after working hours; changing
the diaper of a customer's baby; offering ideas for a surprise proposal; repairing an item from another brand; spending private
time to handle a client's personal affairs; and assembling an 85-inch TV set until midnight through the combined efforts of five
staff members. All the awardees offer service from the heart with a shared belief in delivering a holistic and unparalleled
experience to contribute to the brand's professional image.
Subject to the ever-changing and competitive retail landscape, Hang Lung is committed to
exploring consumer trends in the era of "new retail" with its retail tenants. At the Hang Lung Retail Service Award Presentation
Ceremony cum Discussion Forum, Mr. Adriel Chan, Executive Director of Hang Lung Properties, and
retail leaders delved into consumer trends in the current luxury market that are predominantly driven by Millennials and the
Generation Z. Mr. Chan said, "Hang Lung has been thriving in the commercial property sector on the
Mainland for over 20 years. With on-going projects in eight cities across the nation, we envision a high demand for service
customization and holistic experience, which also serves as an important indicator for us in conceiving leasing strategies and
marketing events. We are pleased to see that retail tenants share our visions in reaching the highest standards in the area of
customer service. Together, we strive to create the hottest spots for customers to spend their social and leisure time."
Mr. Chan added that Hang Lung constantly refines its properties' tenant mix in line with new
consumer trends while organizing innovative marketing events. At the same time, quality service also features prominently in
Hang Lung's operations, providing an excellent and caring customer
experience.
Exploring the challenges and opportunities brought forth by the era of "new retail", eminent guests at the forum included Ms.
Jessie Qian, Head of Consumer and Retail (China) of KPMG China;
Mr. Roth Lai, Deputy Editorial Director of ELLE China; Ms. Bunny Gu, representative from a
renowned mystery shopper research company, and Mr. Ji Liang, famous fashion blogger in
China.
The "Hang Lung Retail Service Award" is the Company's first attempt to recognize the extraordinary performance of the
individual and corporate teams of its retail tenants. The program attracted enthusiastic responses from tenants, as evidenced by
over 150 nominations for the Individual Award and almost 100 nominations for the Group Award from Plaza 66 and Grand Gateway 66
in Shanghai. A judging panel comprising Hang Lung's senior
management members selected the 26 winners in the two categories of awards based on customer satisfaction, problem solving and
creativity, and proactiveness and accountability. Please refer to the appendix for the detailed list of winners.
About Hang Lung Properties
Hang Lung Properties Limited (stock code: 00101), a constituent stock of the Hang Seng Index and Hang Seng Corporate
Sustainability Indices in Hong Kong, and the Dow Jones Sustainability Asia Pacific Index since
2017, is a leading real estate developer operating in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong
Kong, the Company has progressively branched out into the Mainland since the 1990s, with our distinctive footprint now
fully established in Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming and
Wuhan, with all the Mainland projects carrying the "66" brand. As Hang
Lung's business continues to grow, the Company is set to develop into a highly admired national commercial property
developer in China.
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SOURCE Hang Lung Properties Limited