St Vincent’s Health Australia Deploys Vocera to Improve Communication and Operational Efficiency
Team communication at aged care facilities vastly improves with Vocera solution
Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow
solutions, today announced St Vincent’s Health Australia is expanding Vocera technology across all its aged care facilities. The
health and aged care organization selected the Vocera hands-free communication badge and smartphone application to improve workflow
efficiency and staff response times.
St Vincent’s Health Australia is a leading provider of health and aged care services, employing more than 18,000 staff across
its six public hospitals, nine private hospitals, and 17 aged care and retirement living facilities. After achieving impressive
results from deploying Vocera wearable devices at residential aged care facility St Vincent’s Care Services Bardon, the
organization began implementing Vocera technology at all its aged care facilities in Queensland, New South Wales and Victoria.
“Implementing the Vocera technology at our facilities was a logical decision for us, as so many activities and so much of our
employees’ work require their hands to be free when caring for our residents,” said John Leahy, Chief Executive Officer of St
Vincent’s Care Services. “Vocera allows our staff to talk to one another, broadcast messages and communicate key information,
regardless of where they are located on site.”
St Vincent’s Care Services Bardon in Brisbane, Queensland, had just undergone a major building extension when the Vocera
technology was deployed throughout the two level, 84-bed residence. The existing nurse call system at the senior living facility
was integrated with the Vocera communication solution, which provides residents and their families with direct access to the team
of highly mobile nurses, caregivers, physiotherapists and support staff.
“Our facility at Bardon is quite large, so Vocera has been particularly useful in ensuring the appropriate mobilization of staff
according to resident requirements. We believe it has enhanced team communication and efficiency, and as a result, has benefited
our residents and their families,” said Mr. Leahy.
The success of Vocera at St Vincent’s Care Services Bardon made a compelling case for St Vincent’s Health Australia to expand
the Vocera technology across its network.
The organization has now deployed hands-free badges and the Vocera smartphone application at St Vincent’s Private Hospital
Brisbane, and will replace the hospital’s existing paging system with the Vocera texting solution to enable more patient context in
messages and improve communication between physicians and other care team members.
“It’s inspiring to see how this compassionate care organization is using Vocera technology to support its mission of helping
others in need,” said Brent Lang, President and CEO of Vocera. “St Vincent’s Care Services Bardon, and other aged care facilities
and hospitals within St Vincent’s Health Australia, are improving the lives of the people they serve.”
St Vincent’s Health Australia is one of many organizations in the country using Vocera technology to improve care team
communication, patient and resident experience, and operational efficiency. In 2017, Vocera added 35 aged care facilities in
Australia to its client roster. Additionally, Vocera is steadily increasing deployments in public and private hospitals across the
country.
About St Vincent’s Health Australia
St Vincent’s Health Australia has been providing healthcare in Australia for 160 years, since its first hospital was established
in Sydney in 1857 by the Sisters of Charity. Today, St Vincent’s Health Australia is a leading provider of health and aged care
services, operating public and private hospitals, aged care and retirement living facilities and clinical research centers in New
South Wales, Queensland and Victoria. A medical research leader, St Vincent’s Health Australia has three co-located research
institutes and works in close partnership with other research bodies, universities, and health care providers. St Vincent’s Health
Australia provides compassionate healthcare to people from all walks of life, but reflecting its mission, the health system is
especially committed to people from vulnerable and marginalized backgrounds. For more information visit www.svha.org.au.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while
enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to
forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and
workflow. More than 1,400 hospitals and health systems around the world have selected our solutions for care teams to text securely
using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 120
clinical systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In
addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear facilities, libraries, retail stores and
more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and
access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn
more at www.vocera.com, and follow @VoceraComm on Twitter.
The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc.
registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their
respective owners.
Vocera Communications, Inc.
Shanna Hearon, 865-769-2028
shearon@vocera.com
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