NEW YORK, Feb. 26, 2018 /PRNewswire/ -- Travelzoo® (NASDAQ:
TZOO), a global publisher of exclusive offers and experiences for members, has taken home four top honors at this year's Stevie
Awards® for Sales and Customer Service. Travelzoo won the 2018 People's Choice Award as 'Favorite Provider of Customer Service'
in the Leisure and Tourism category. Travelzoo also won gold as the 'Front Line Customer Service Team of the Year.' Travelzoo won
silver in two more categories, 'Customer Service Management Team of the Year' and 'Customer Service Department of the
Year.'
The awards were presented on Friday night at a ceremony in Las Vegas. More than 2,300
nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition. Finalists
were determined by a panel of more than 150 senior customer service professionals worldwide. For the People's Choice Award, more
than 124,000 public votes were cast over two weeks.
Travelzoo's innovative customer service program wants to make Travelzoo members "100% happy, 100% of the time." Travelzoo
members currently rate satisfaction with customer service at 94, and its Net Promoter Score is 83, compared with an industry
average of 45, as reported by 235 companies across the travel and tourism sector (data: CustomerGauge, January 2018).
"We are thrilled with our quadruple win for customer service," says Lisa Oswald, Travelzoo's
Head of Customer Service. "Making members happy is at the heart of everything we do at Travelzoo, and we are always ready to put
our members first."
About Travelzoo
Travelzoo® provides our 28 million members insider deals and one-of-a-kind experiences personally reviewed by one of
our deal experts around the globe. With more than 25 offices worldwide, we have our finger on the pulse of outstanding travel,
entertainment and lifestyle experiences. For over 15 years we have worked in partnership with more than 2,000 top travel
suppliers—our long-standing relationships allow us access to the very best deals.
Travelzoo and Top 20 are registered trademarks of Travelzoo. All other names are trademarks and/or registered trademarks of
their respective owners.
Media contact:
Cat Jordan
+1 (212) 484 4982
cjordan@travelzoo.com
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SOURCE Travelzoo