NICE Receives Robotics Achievement Award from Leading Industry Researcher
Saddletree Research recognizes NICE for its achievement in cognitive robotic automation, which provides
innovative and robust enterprise process automation
NICE (Nasdaq: NICE) today announced that it has received the Kachina Award™ from Saddletree Research for Achievement in
Robotic Process Automation (RPA). The award recognizes NICE for its accomplishment in bringing innovative robotic automation to the
North American customer service industry.
NICE Robotic Process Automation solutions are unique in their capability to simultaneously support and combine both
server-based, completely unattended robotic automation and agent-assisted (attended) desktop automation scenarios. The seamless
integration of attended and unattended workflows enables enterprises to manage process complications or exceptions with precision
and professionalism. Furthermore, with an in-depth and native understanding of navigating the complexities of the desktop
environment, NICE provides the most robust solution in the market. This intelligent desktop technology enables organizations to
rapidly automate a wide variety of processes for employees across multiple functions in the organization. In addition, with
cloud-based flexibility, NICE automations can be easily and efficiently deployed and executed to meet the changing needs in any
business sector.
Saddletree Research, a leading provider of market research, business intelligence and consulting services, awarded NICE the
Kachina Award in recognition of the important role its robotic process automation tools play in enterprise solutions. The Kachina
Awards are presented to companies for innovation in specific, focused customer service products and solutions, in five distinct
categories. The award entries are judged by a panel of distinguished independent customer service professionals.
Paul Stockford, Chief Analyst, Saddletree Research:
“The Kachina Award is unique in that only one company can be recognized as the winner in each category. This means that the award
NICE received represents a truly outstanding achievement and market leadership in robotics for the customer service ecosystem.
Congratulations to NICE for this achievement.”
Miki Migdal, President of NICE Enterprise Product Group:
“We are pleased to receive the Kachina Award for Achievement in Robotics, as it reflects our innovative contribution to meeting an
ever-growing demand for process automations in the customer service industry, including increasingly complex requirements. Leaders
across a wide array of industries are seeking large-scale, comprehensive process automations that can do it all - front- and
back-office, fully and partially robotics-assisted processes, and more. With over 500,000 robots deployed globally for more than
400 customers, NICE robotic automation solutions are helping reinvent customer service.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
NICE
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442
chris.irwin-dudek@nice.com
or
Investors
Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez, +972 9 775 3798, CET
ir@nice.com
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