Growth was once solely the domain of sales and marketing – no longer. HubSpot's new customer service product is designed to
turn every customer interaction into a growth opportunity.
CAMBRIDGE, Massachusetts, May 10, 2018 /PRNewswire/
-- HubSpot, a leading CRM, marketing, sales
and customer service platform, announced today the general availability of Service Hub, the latest product line in the company's growth
platform. Announced at INBOUND 2017, Service Hub is an all-in-one customer service system that changes the way growing
businesses approach and deliver customer support. Powered by HubSpot's free CRM, Service Hub provides companies with a complete
record of a customer's journey, meaning faster resolution times and happier customers, turning these positive interactions into
marketing gold – positive word-of-mouth.
"Over the past decade, the acquisition funnel has been considered the most effective model for growth. But as people have
become more skeptical of sales and marketing, the funnel has become less effective," said JD Sherman, president and COO of
HubSpot. "Your biggest untapped growth opportunity today is in fact your existing customers. With Service Hub, we're giving
businesses the tools they need to tap into that opportunity. Support products on the market today treat customers as a cost
center, focusing on cost reduction. We're building a system for companies that view service as a growth opportunity."
When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that
similar products on the market don't. This gives marketing, service, and sales teams access to a complete record of a customer's
interactions with the company, allowing them to collaborate together to resolve customer issues better and faster.
The individual products that make up Service Hub are designed with the impatient, convenience-focused customer in mind.
Customers can get fast help via their preferred channel, and service teams are armed with the technology needed to efficiently
manage it all:
- Conversations – A universal inbox that unites messages across chat, email, and other channels to help team
collaborate and enable customers to engage with companies however they want.
- Tickets – A CRM object to track, record, and organize customer needs.
- Automation – Platform-level automation that uses workflows to route Tickets and create a help desk.
- Knowledge Base – A tool that helps you create simple well-structured help articles from templates that automatically
index on Google search and a reporting dashboard.
- Customer Feedback – A tool featuring guided survey creation, feedback collection, and audience insights
analytics.
- Reporting – A new service dashboard featuring reports on how your team is handling tickets, how customers are
sharing feedback, and the efficacy of your Knowledge Base.
"Some clients say that they don't have the budget for more customer service, but that mindset needs to change. When you add
value for customers, you simultaneously grow your own business," said Steven Loepfe, founder and
managing partner of Storylead, a beta user of Service Hub and HubSpot Gold Tier Partner. "As an agency, the majority of our
revenue comes from returning customers and their referrals. Service Hub is exactly what we've been looking for. Our clients
already use HubSpot, so this will be a natural step for them. It's a huge opportunity, for us and for them."
To learn more about Service Hub, please visit https://www.hubspot.com/products/service.
About HubSpot
HubSpot (NYSE: HUBS) is a leading CRM, marketing, sales, and customer service platform. Since 2006, HubSpot has been
on a mission to make the world more inbound. Today, over 41,500 total customers in more than 90 countries use HubSpot's
award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of
Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to manage the
customer experience from awareness to advocacy.
HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe, and The Boston Business Journal. The
company is headquartered in Cambridge, MA with offices in Dublin,
Ireland (EMEA HQ); Singapore (APAC HQ); Sydney,
Australia; Tokyo, Japan; Berlin, Germany; and
Portsmouth, NH.
Learn more at www.hubspot.com.
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