HONG KONG, June 19, 2018 /PRNewswire/ -- For the sixth year
running, Hang Lung Properties has been showered with accolades at the Asia Pacific Customer Service Consortium's (APCSC's)
International Customer Relationship Excellence (CRE) Awards. This year, Hang Lung won eight awards
in the category of Property Management. The awards reaffirm the success of Hang Lung's holistic
human resource management strategy and further recognize Hang Lung's corporate culture of pursuing
excellent service and striving to become the Employer of Choice in the market.
Ms. Janet Poon, General Manager – Human Resources of Hang Lung Properties, said, "The pursuit
of excellent service is integral to Hang Lung's corporate culture. We hold our employees to the
highest standards, and we formulate appropriate measures and strategies for all facets of employees' life. These range from
recruitment, training and development to remuneration and recognition, and also employees' physical and mental well-being. We
strongly believe that bringing employees together is the best way to keep the Company moving forward."
Hang Lung currently employs more than 4,500 employees in Hong
Kong and mainland China. The Company has always adhered to its philosophy "We Do It
Right", employing advanced and comprehensive management strategies and attracting the best and brightest available on the market.
Academy 66, Hang Lung's training and development arm, continuously develops new initiatives to
keep pace with the market and enhance employees' professional knowledge and capabilities. These measures, taken in conjunction
with the Company's competitive remuneration and benefits packages, are designed to promote a healthy work-life balance for
employees. The initiatives include an online learning platform to facilitate employees' self-learning; the Emerald Award program
to recognize the contributions of frontline staff and promote them as models for their peers; and a wide variety of employee care
programs such as the Hang Lung Social Club and the Employee Welfare Program.
In addition, Academy 66 has been recognized as a Level III Strategic Business Unit, the highest classification, in the
Customer Service Quality Standard (CSQS) for the third straight year. The CSQS was jointly developed by the APCSC and researchers
from the University of Hong Kong with the goal of establishing a standard of excellent service for
businesses.
The eight awards that Hang Lung won are: "Corporate Employer of the Year", "Best Social Media
Program of the Year", "Best Use of Knowledge Management of the Year", "Best Use of Technology of the Year", "Corporate Social
Responsibility Leadership of the Year", "Customer Satisfaction Quality System of the Year", "Employee Engagement Program of the
Year", and "People Development Program of the Year".
The annual CRE Awards were launched by the APCSC in 2002 with the purpose of recognizing outstanding performances in customer
relations, so that the best businesses can share their experience with others to ensure excellent customer service across various
sectors.
About Hang Lung Properties
Hang Lung Properties Limited (stock code: 00101), a constituent stock of the Hang Seng Index and Hang Seng Corporate
Sustainability Indices in Hong Kong, and the Dow Jones Sustainability Asia Pacific Index since
2017, is a leading real estate developer operating in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong
Kong, the Company has progressively branched out into the Mainland since the 1990s, with our distinctive footprint now
fully established in Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, and
Wuhan, with all the Mainland projects carrying the "66" brand. In May
2018, Hang Lung won an auction for a prime plot of land in Hangzhou, marking the Company's expansion to the ninth Mainland city. As Hang
Lung's business continues to grow, the Company is set to develop into a highly admired national commercial property
developer in China.
Photo - https://photos.prnasia.com/prnh/20180619/2166935-1
SOURCE Hang Lung Properties Limited