Vocera Launches Three Leadership Councils to Accelerate Healthcare Transformation
Experience Innovation Network to manage, monitor and measure impact of the work
Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today
announced that its Experience Innovation Network has
co-designed a new aim within its membership to drive global sustainable change across healthcare. For more than seven years,
the Vocera Experience Innovation Network and its members have changed the dialogue in the industry by putting science behind the
human experience and restoring human connections to healthcare. This fall network members, patients, clinician leaders, hospital
executives, military representatives, and select partners began outlining the ideal standards for a future of caring.
“It’s time to reimagine the healthcare experience and go in a bold new direction that enables the intersection of humanity and
technology,” said Bridget Duffy, MD, Chief Medical Officer of Vocera and co-founder of the Experience Innovation Network. “To heal
healthcare we envision a connected, healing ecosystem of people, processes and technology that fosters respectful, empathetic
interactions, builds trust, eases suffering, and restores the human connection.”
Driving this movement, the Vocera Experience Innovation Network established multi-disciplinary councils with the intent of
advancing three key aims. The Metrics for Humanity Council is set to identify measurements that make human experience and
connection part of the standard dashboards for healthcare decision-making. The Humanity and Technology Council is defining
standards to help organizations ensure every technology deployed optimizes human capacity and connections among patients, families,
and care team members. The Human-Centered Leadership Council is designing the cultural infrastructure that nurtures leaders at
every level and empowers them to make human-centered decisions.
These councils will include patients and families as equal partners with clinicians and healthcare executives. The councils will
also tap into the resources of the National Taskforce for Humanity in Healthcare, which Dr. Duffy launched with two physician
peers, William Maples, MD, president and CEO of The Institute for Healthcare Excellence, and Ronald Paulus, MD, MBA, CEO of Mission
Health, to explore the crisis of burnout and change the dialogue around clinician well-being.
Additionally, the Vocera Experience Innovation Network is partnering with Chip Conley, MBA, founder of the
Modern Elder Academy and author of “Wisdom@Work: The Making of a Modern Elder.” Conley started the academy in 2018 to help
people reframe and repurpose their lifetime of experiences so they can add greater good to the world. He is collaborating with the
network to create an academy cohort specifically for healthcare professionals to mentor the next generation of industry
leaders.
“Human-connection is vital to the well-being of patients, families and care teams,” said Shannon Connor Phillips, MD, MPH, Chief
Patient Experience Officer at Intermountain Healthcare. Dr. Phillips is a network member and a key leader of the Human-Centered
Leadership Council. “People thrive when they are supported by a culture of compassion and respect. I am excited to be part of this
global movement to help restore humanity to healthcare and drive meaningful and sustainable change.”
The Vocera Experience Innovation Network will manage, monitor and measure the impact of each council’s work. Initial outputs
expected include profiles in excellence, new benchmarks for organizational success, a proposed pathway for healthcare change
agents, and a podcast.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while
enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to
forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and
workflow. More than 1,700 facilities worldwide, including nearly 1,500 hospitals and healthcare facilities, have selected our
solutions for team members to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge.
Interoperability between Vocera and more than 140 clinical and operational systems helps reduce alarm fatigue, speed up staff
response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels,
aged care facilities, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where
workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017,
Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com,
and follow
@VoceraComm on Twitter.
Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the
United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective
owners.
Shanna Hearon
Vocera Communications, Inc.
669.999.3368
shearon@vocera.com
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