Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future
Integrating robotic intelligence into service delivery processes provides faster response times for
customers
NICE (Nasdaq: NICE) today announced Legal & General, a leader in the insurance industry, has selected
NICE Robotic Process Automation (RPA) to bring robotic intelligence into their service delivery approach. The inclusion of
intelligent virtual attendant robots into their organization equips their Customer Service Consultants with the tools to deliver an
accurate, efficient and valuable customer experience. Legal & General is a prime example of the future of customer service,
where both the robotic and human workforces combine to maximize operational efficiencies and deliver on an excellent customer
experience.
By using NICE RPA, the organization has generated efficiency gains by accelerating call resolution times. Furthermore, with the
assistance of a virtual robotic workforce, Legal & General’s Customer Service Consultants are able to update multiple policies
simultaneously, ensuring continual processing accuracy and fast response times to customer queries. Most importantly, highly
skilled and experienced advisors now have more capacity to use their skills to focus on adding greater value to each and every
customer interaction. This new approach to service delivery, coupled with an agile and flexible robotics development tool, has
enabled process changes, stemming from employee feedback, to be made in a matter of minutes. This has created a faster feedback
loop for front office employees to contribute new and innovative ideas to the development and operations teams, resulting in
continuous optimization and improvement of operational processes.
John O’Hara, President, NICE EMEA said:
“Legal & General is investing in the workplace of tomorrow by integrating human talent with robotic intelligence. We are
excited to provide them with the intelligent, cognitive technology needed to foster and grow their workplace as this technology
will enable Legal & General to continuously optimize and enhance their operational capabilities.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see:
www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act
of 1995. Such forward-looking statements, including the statements by Mr. O’Hara, are based on the current beliefs, expectations
and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
Corporate Media
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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