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PROS Invests in Customer Success to Further Fuel SaaS Growth

PRO | January 14, 2019

PROS Invests in Customer Success to Further Fuel SaaS Growth

Global expert Jill Sawatzky brings laser focus on value attainment from PROS investments; capitalizes on culture of customer success to define next-generation of advocacy

PROS^® (NYSE: PRO), a provider of AI-powered solutions that optimize selling in the digital economy, today announced that Jill Sawatzky, a globally recognized customer success expert, has joined the company as Vice President of Customer Success – a critical role that will accelerate customers’ successful adoption of PROS solutions, and further support the company’s growth.

With over 20 years of customer-focused information technology experience, Sawatzky in her new role will define a next-generation department responsible for ensuring customers achieve value from their PROS investments at each stage of their journey with PROS. Additionally, Sawatzky will build a global team dedicated to the ongoing customer partnerships required to ensure full adoption of PROS SaaS solutions.

“PROS has always been focused on customer success – it is part of our DNA – and 2019 is the year for us to accelerate investments in the infrastructure, teams and leadership needed to further scale our business,” said Andres Reiner, President and CEO. “Jill has the experience to help us push the boundaries of what success with SaaS requires to engender real customer advocacy. She is the right leader to define a next era of Customer Success – to set a next standard for PROS as a trusted advisor within our customer base, and frankly, is just a great addition to our customer-obsessed company and culture.”

“I am really thrilled to be joining PROS at this moment when it is looking to define the next era of customer success as part of its corporate growth strategy,” said Sawatzky. “I look forward to building this next Customer Success organization and continuing the tradition of true partnerships with customers to help them overcome adoption barriers, solve challenges and achieve sustained value from their PROS investments.”

To learn more, visit the PROS website or follow PROS on Twitter at @PROS_Inc.

About PROS

PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

Forward-looking Statements

This press release contains forward-looking statements, including statements about the functionality and benefits of AI-powered solutions to organizations generally as well as the functionality and benefits of PROS software products. The forward-looking statements contained in this press release are based upon PROS historical experience with AI-powered solutions and its current expectations of the benefits of AI-powered solutions for organizations that implement and utilize such software. Factors that could cause actual results to differ materially from those described herein include the addressability of an organization’s AI-powered solution needs, the risks associated with PROS developing and enhancing products with the functionality necessary to deliver the stated results and the risks associated with the complex implementation and maintenance of AI-powered solutions such as PROS software products. Additional information relating to the uncertainty affecting the PROS business is contained in PROS filings with the Securities and Exchange Commission. These forward-looking statements represent PROS expectations as of the date of this press release. Subsequent events may cause these expectations to change, and PROS disclaims any obligations to update or alter these forward-looking statements in the future whether as a result of new information, future events or otherwise.