ComEd Customers to See How Grid Improvements Deliver Improved Reliability
Residential customers to receive personalized reliability reports throughout March
To help residential customers see the real impact of ComEd’s electric grid investments on their electric service, the company is
providing them with their own personalized reliability reports.
These reports summarize the percentage of time customers received power over the course of the prior year, as well as the number
of outages experienced, if any. Customers will be able to compare this information with the previous year, as well as the
percentage of time power was available for their municipality and for all customers across the communities ComEd serves.
In 2011, ComEd embarked on a multiyear, $2.6 billion effort to upgrade the electric grid. The result is a
smart grid that continues to deliver significantly fewer and shorter power outages for northern Illinois residents and
businesses.
“When we began work to improve the grid, we made a commitment to improve the reliability of customers’ electric service,” said
Terry Donnelly, president and chief operating officer of ComEd. “With ComEd’s reliability improving more than 60 percent since
2012, we’re pleased to help customers understand how our overall performance translates to their service individually.”
Residential customers will receive a report if they were customers of record at their current location as of Jan. 1, 2018, and
have not stopped service with ComEd by the time they receive their March 2019 bill. Customers who receive their bills
electronically will receive an email link to their report, along with their electronic bill.
For information on what ComEd is doing to improve reliability, visit
ComEd.com/SmartGrid.
ComEd is a unit of Chicago-based Exelon Corporation (NYSE: EXC), a Fortune 100 energy company with approximately 10 million
electricity and natural gas customers – the largest number of customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com and connect with the company on
Facebook,
Twitter,
Instagram and
YouTube.
ComEd Media Relations
312-394-3500
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