Accenture and Google Cloud Expand Strategic Collaboration, Announce New Enterprise Solutions in Customer
Experience Transformation
Companies team to create solutions using Google Cloud artificial intelligence (AI) and machine learning (ML)
technology for Fortune 2000 clients in the financial services, insurance, energy, utilities, travel, retail, communications, media
and technology industries
GOOGLE CLOUD NEXT -- Expanding the scope of the
Accenture Google Cloud Business Group, Accenture (NYSE: ACN) and Google Cloud, part of Alphabet Inc. (NASDAQ: GOOG, GOOGL),
today announced the companies are collaborating on solutions to help enterprises modernize and improve their customers’ experiences
in three main areas: enabling multi-channel customer interactions, improving data management, and creating services for
hyper-personalization in marketing, sales and services.
The first priority area of focus is to help clients enable multi-channel customer interactions and improve access to
self-service and issue resolution capabilities, while decreasing the cost to service each customer. The effort will leverage Google
Cloud’s data and AI capabilities, specifically the Contact Center AI (CCAI) solution, which enables end-to-end customer interaction
across voice and digital channels.
In addition to improving the end-user experience, Accenture will leverage Google Cloud’s AI and data management capabilities to
build solutions that will help clients use data to better understand their customers. By breaking down data silos across customers,
channels, and products, these solutions can provide clients with a real-time, 360-degree view of customers, generating new
insights, powering new strategies for growth and improving customer satisfaction.
Finally, the two companies are also teaming on the fast-emerging area of hyper-personalization to help customers transform their
marketing, sales and services data into contextually relevant services. By leveraging Google Cloud’s AI and ML capabilities and
more secure, trusted high performance cloud infrastructure, organizations can turn data into business insights that can be applied
to help increase customer response rates, lifetime value and loyalty.
“Leading organizations are actively working to gain a competitive advantage by providing differentiated experiences and
omni-channel interactions with their customers,” said Paul Daugherty, chief technology & innovation officer at Accenture.
“Expanding the scope of our collaboration is a great example of how Accenture and Google Cloud are fueling the next generation of
digital innovation and business growth by harnessing the power of AI that can deliver real outcomes for our clients.”
Thomas Kurian, CEO at Google Cloud, added, “There is a tremendous opportunity for Fortune 2000 customers to modernize their
customer engagement models. Combining Google Cloud’s leading AI and ML capabilities with Accenture’s trusted enterprise
transformation capability enables us to develop real, actionable solutions that enterprise customers can start building on
today.”
The companies are collaborating through the
Accenture Google Cloud Business Group, which focuses on developing industry-based solutions in high-growth areas to accelerate
clients’ adoption of Google Cloud.
Accenture has delivered more than 21,000 cloud transformations in nearly every industry. Accenture was selected as the 2018
Google Cloud Global Social Impact Partner of the Year and as a finalist for the 2018 Google Cloud Services Partner of the Year.
For more information on the Accenture Google Cloud Business Group, visit
https://www.accenture.com/us-en/service-accenture-google-business-group.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40
industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection
of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With
477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and
lives. Visit us at
www.accenture.com.
About Google Cloud
Google Cloud is widely recognized as a global leader in delivering a secure, open and intelligent enterprise cloud platform. Our
technology is built on Google’s private network and is the product of nearly 20 years of innovation in security, network
architecture, collaboration, artificial intelligence and open source software. We offer a simply engineered set of tools and
unparalleled technology across Google Cloud Platform and G Suite that help bring people, insights and ideas together. Customers
across more than 150 countries trust Google Cloud to modernize their computing environment for today’s digital world.
Hannah Unkefer
Accenture
+1 206 839 2172
hannah.m.unkefer@accenture.com
Daniel Gabis
Google Cloud
danielgabis@google.com
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