Agilysys Reports Findings of The State of Hospitality Technology Annual Research Study
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today
announced the release of its annual hospitality infrastructure study,
Guest Experience Management: How to Deliver What Matters Most to Guests.
Based on survey data from more than 300 hospitality managers and executives across various functional disciplines at 184
properties, the annual survey examines the state of hospitality technology and its impact on the guest journey and experience.
The focus of this year’s study is the rapidly growing area of Guest Experience Management (GEM), the practice of developing,
designing and aligning guest interactions in a manner that exceeds expectations and boosts satisfaction, advocacy and long-term
loyalty.
According to the study, over 57 percent of survey respondents said technology solution integration is a key component of
delivering best-in-class guest experience management (GEM).
Agilysys’ annual study tracks the guest experience attributes that set properties apart, according to hoteliers. It also
uncovers the most critical guest experience capabilities for competitiveness, the challenges that limit guest experience
improvement, and the ways hotels are leveraging their technology providers.
Other key findings from this year’s study include:
- Over 30% of survey respondents said that real-time access to reporting through shared data and
analytics are the most important property management system attributes that support GEM.
- Over 51% of survey respondents indicated that more in-room technology complemented by guest
self-service and mobile-ready applications are most critical to the competitiveness of their property.
“Delivering a superior guest experience is the primary goal of all hotel strategy and operations,” said Agilysys’ Director of
Product Marketing, Robert Shecterle. “This study delivers actionable insights into how to manage the accelerating pace of change in
guest expectations and the technology required to meet and exceed guest experience goals.”
The annual study is available on the Agilysys website. Click
here to access the report.
About Agilysys
Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology
solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and
healthcare. Agilysys offers the most comprehensive software solutions in the industry, including
point-of-sale (POS),
property management (PMS),
inventory and procurement,
payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality,
its broad product offerings and its customer-centric service. Some of the largest hospitality companies around the world use
Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates
across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit
Agilysys.com.
PR Contacts:
Media
Heather Foster, Agilysys, Inc., 770-810-6031, Heather.Foster@agilysys.com
Investors
Richard Land, Norberto Aja or Jim Leahy, JCIR, 212-835-8500, agys@jcir.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20190411005047/en/