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American workforce burnout reaches tipping point

AFL | 2 days ago

14th annual Aflac WorkForces Report uncovers very high levels of burnout are nearly twice as likely among U.S. Hispanic employees than non-Hispanics

COLUMBUS, Ga., Nov. 12, 2024 /PRNewswire/ -- American employers and employees are facing a conundrum: heightened levels of workplace stress and burnout. This concern is exacerbated by ongoing rising costs of health care, financial vulnerability and looming worry about the future of their families, according to the 14th annual Aflac WorkForces Report1 released by Aflac Incorporated, a leading provider of supplemental health insurance and products in the U.S. The report has been tracking for more than a decade the state of the American workplace among employees and employers — capturing trends, attitudes, needs and experiences in health care and benefits administration.

Aflac study reveals high levels of burnout are nearly twice as likely among U.S. Hispanics than non-Hispanics.

Workplace stress and burnout intensify

The Aflac WorkForces Report uncovers that burnout is affecting nearly 3 in 5 American workers — with a notable generational gap. Far more millennials, ages 28-43 (66%) are facing moderate to high burnout, compared to Gen X, ages 44-59 (55%) and baby boomers, ages 60-78 (39%). The study also finds that employees experiencing high levels of stress is now up to 38% in 2024 — from 33% in 2023. U.S. Hispanic workers reported a greater degree of workplace stress: 46% high/very high, compared to 37% in 2023. Feelings of very high levels of burnout among U.S. Hispanic employees are nearly twice as likely as non-Hispanics.

Heavy workloads (32%) followed by long work hours (27%) are top contributors to workplace stress. More severe implications of stress have slightly increased, including post-traumatic stress (12%, compared to 7% in 2023) and eating disorders (9%, compared to 6% in 2023).

"In an ever-changing ecosystem, the results of the Aflac WorkForces Report reinforce the importance of employers doubling down on their understanding of what drives stress and potential signs of burnout among their employees. With a keen grasp of the pain points, employers can proactively develop programs and put measures in place to ensure employees feel supported both on and off the clock," said Jeri Hawthorne, senior vice president and Chief Human Resources Officer, Aflac Incorporated.

Counterproductive behavior poses new challenges for employers

According to the report, among all employees across all workplace models, 50% admitted to at least one counterproductive behavior that represents a "quiet quitting" approach to work. These actions include:

Not doing everything required in job descriptions: 14% remote; 15% hybrid; 8% on-site.
Taking on secondary work without permission from employers: 22% remote; 14% hybrid; 11% on-site.

"Understanding performance dynamics of all workplace models is crucial for employers as they try to create work environments that will satisfy their employees and keep productivity at peak levels," said Hawthorne. "At the same time, employees may need to understand that decreases in productivity will signal to employers that their current model, whether on-site, remote or hybrid, is not working and they will likely consider changes."

Financial vulnerability fueled by anxiety, looming worry

American workers who have experienced some anxiety when thinking about the impact of an unexpected serious medical condition is on the rise: 70% this year compared to 60% in 2023. This heightened anxiety is fueled by family history, worrying about the future of their families and ongoing feelings of financial instability and vulnerability. For instance, the report uncovered more than half (51%) of all employees cannot afford $1,000 of unexpected medical expenses. In comparison, U.S. Hispanic (58%) and African American (59%) employees reported experiencing more financial instability if faced with an unexpected medical bill of $1,000. Nearly two-thirds (64%) of employees said they cannot go more than one month without a paycheck.

The report also revealed that most employees do not understand the costs associated with a serious medical diagnosis such as cancer. More than three-quarters (76%) of employees think out-of-pocket costs in the 12 months following a cancer diagnosis would be less than $2,000, when, in reality, the National Cancer Institute2 estimates the total cost to be an eye-opening $40,000 or more.

The youngest generation of workers, Gen Z, ages 18 to 27, continues to be the most financially vulnerable, with 61% unable to afford a $1,000 medical bill — although the report shows improvement year over year (72% in 2023).

Looking for a lifeline

With ongoing feelings of financial fragility — and stress and worry about the rising costs of health care — both employers and employees are eager for solutions, noting supplemental insurance as a viable step to help toward financial stability and added peace of mind. Benefits continue to be critical to employee retention, in part because employees consider benefits packages to be important to their physical, financial and mental well-being. In fact, in 2024, the importance of benefits to overall loyalty, workplace engagement and willingness to refer a friend to their organization reached an all-time high.

The study found a growing number of employees would consider leaving their jobs for better benefits, even if it meant taking a pay cut (62%, compared to 53% in 2023). Additionally, supplemental benefits stand out as an important part of a comprehensive benefits package, with most employees seeing an increasing need for supplemental insurance: 93%, compared to 89% in 2023 — the highest number in 14 years of Aflac WorkForces Report survey data.

"When 93% of all American employees agree that supplemental insurance helps provide them with financial security, an all-time high, benefits providers should take note. Supplemental insurance can help anchor financial stability and provide added peace of mind. It can be an essential tool to help mitigate fear of unexpected medical events," said Hawthorne. "When employees' stress and worries ease, employers may see a boost in retention, productivity and overall satisfaction."

U.S. Hispanic employees eager for benefits that address family illnesses and family history

In the survey, U.S. Hispanic employees expressed a strong interest in supplemental insurance that addresses illnesses that run in their families (73%, compared to 58% non-Hispanics) and are more likely to say their family history plays a key role in their health insurance decisions (65%, compared to 48% non-Hispanics).

U.S. Hispanic employees' overall work experience and satisfaction are influenced by benefits options more often than non-Hispanic employees: productivity (75% vs. 61%); workplace engagement (70% vs. 57%); mental and emotional health (80% vs. 70%); job satisfaction (74% vs. 69%); loyalty (71% vs. 61%); decision to leave employer (63% vs. 50%); willingness to refer a friend (68% vs. 54%).

A sense of purpose drives well-being

The study shows employees benefit significantly from participating in employers' corporate social responsibility (CSR) efforts, with 91% reporting it has a positive impact on their well-being — yet 1 in 4 employees say they don't know about their employers' CSR initiatives. Hispanic workers expressed a higher level of interest in an organization's CSR policy: 65% vs. 47% of non-Hispanics feel it is important/critical. Employers can help improve employee well-being and create more engagement and participation by increasing internal communication and external storytelling efforts.

CSR efforts also can boost employee recruitment and retention, as 77% of employees said employers' CSR initiatives matter when making an employment decision — and 71% of employees indicated they currently participate in or are interested in participating in CSR initiatives.

The 2024-2025 Aflac WorkForces Report highlights the vital role of comprehensive benefits in employees' well-being, satisfaction, resilience and retention. Additional survey findings, an infographic, trends and more can be found in the 2024-2025 Aflac WorkForces Report at Aflac.com/AWR.

ABOUT THE 2024-2025 AFLAC WORKFORCES REPORT
The 2024-2025 Aflac WorkForces Report, conducted by Kantar on behalf of Aflac, is the 14th annual study examining benefits trends, attitudes and use of employee benefits in the U.S. workforce in various industries and business sizes. The employee survey took place online June 6-July 10, 2024, and the employer survey took place online June 6-21, 2024. Throughout this report, some percentages may not add up to 100% due to rounding of some responses. The surveys captured responses from 1,003 employers and 2,000 employees across the United States. For more information, visit Aflac.com/AWR.

ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for nearly seven decades to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.3 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in the World's Most Ethical Companies by Ethisphere for 18 consecutive years (2024), Fortune's World's Most Admired Companies for 23 years (2024) and Bloomberg's Gender-Equality Index for the fourth consecutive year (2023). In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2023) for 10 years. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."