I hope someone help Hienz with the words he uses in his speaches. For instance Encouraged isnt a very good performance indicator. So if my wife says she is encouraged by my sexual performance I would sort of have to step it up a notch. Now if she uses the word Fu$*in thrilled like she always does instead of encouraged then we know hey its good. So next time Hienz start out the speach with we are Fu#*ing thrilled of the sales of the BBz10 so far. lol. Buzzzzzzzzzzzzzz.