Don t return your torch to amazon just yet It is functioning properly .you only have to tweak the settings a bit .
If it fails to pelletize iron and doesn t produce silicon like announced in the pamphlet s it is because you don t know how to use it .it is as simple as that .
Call or chat
a technician will comment on the recent trading activity with you .
you can also watch your own account if you are tired of waiting for an answer :)