Rogers struggles to keep customers happy? They Rock!I saw this article...I was really surprised... Apparently those clients have never had to deal with Bell.. If people hate Rogers customer service...I can only imagine the foul things they would have to say about Bell. ------- Post says Rogers struggles to keep customers happy 2014-02-06 09:14 ET - In the News The Financial Post reports in its Thursday edition Rogers Communications has a lot of customers -- almost 15 million -- and with that comes a lot of chances to let people down. The Post's Christine Dobby writes that consumers are usually grumpy about their telecom providers but Rogers seems to attract a special level of ire, with more than 15,000 people "liking" a "Canadians Against Rogers" Facebook group. A three-hour outage that interrupted phone and text services for Rogers and Fido customers across the country last October prompted a wave of negative attention and led then-chief executive officer Nadir Mohamed to issue a public apology and offer one-day credits. Last month a Rogers Internet user posted a complaint about a dispute with a customer-service rep over billing practices on Reddit and it quickly became one of the top posts on the Canada section of the website based on user votes. Even rolling out its loyalty program, which was available nationally last November, became a problem as customers chafed upon learning they would have to give up their Better Choice Bundle discount to enroll. Top managers have bluntly admitted in recent months that customer service is a serious issue for the company.