Pricing powerHaving been a SIRIUSXM subscriber for a number of years has provided excellent listening pleasure on one hand and less than stellar customer service on the other.
The latest event occured late last week and makes me wonder what kind of pricing power they have when every time I speak with representatives they quote a different rate. Dealing with their service center - staffed by an entertaining gang based in Cape Breton - brings haggling over prices to a third world level. All I have ever asked for and many of my friends and aquaintaces have asked for is cost certainty. Given that business model they operate under makes me wonder how much pricing power they actually have.
For fellow subscribers or potential subscribers out there, be careful what you pay for the service. Quotes range from a high of 21 dollars plus per month to a low of 9-10 dollars are the norm. However, if you are pissed off enough they throw three free months on occassion. Anything and everything comes out in the conversations. My impression after dealing with them over a protracted time frame is that they certainly know how to run a piss poor operation. I have received no customer satisfaction but boy they know how to send the canned message e-mails.
Good luck to the shareholders as you watch the same crew that runs the place try to purchase your shares. Based on what I have seen and heard they are doing you no favours but then what is new about that?