Alternate contacts at Grande WestSometimes it’s hard to get detailed information from executives at the company. They really need a person who is dedicated to doing only public relations and is in the weeds about specific customer issues or can find out what you need to know in a hurry.
Has anyone ever spoken to another department and had better luck especially when discussing a particular customer?
I remember Select11 said he/she had ways of getting information by going around certain people. It might be that time again.