Globe & Mail 09:20 AM EDT, 10/05/2020 (MT Newswires) -- OpenText Corp. (OTEX.TO), which fell 1.5% last Friday, said Monday that users of Alfresco Content Services and Community Edition can now engage OpenText for support needs.
OpenText said Alfresco customers can now benefit from defined service-level targets, 24/7 support options, global support, timely and regular code fixes, customization support, and an opportunity to lower support costs.
The company said it set up a dedicated team to manage and contribute to the Alfresco open source community, to provide Alfresco customers with support, and to offer a transition to information management and the cloud.
"With OpenText Support for Alfresco, Alfresco customers now have access to world-class support and a compelling upgrade path to OpenText Cloud Editions," said James McGourlay, Executive Vice President, Customer Operations at OpenText.
"With the uncertainty caused by the planned acquisition of Alfresco by Hyland, OpenText can provide peace of mind to both open source and enterprise customers through industry-leading support from the experienced technical analysts and developers at OpenText."
OpenText said it can also provide additional features, such as archiving, increased end-point security, and intelligent capture, as well as the option of managed services provided through the OpenText Cloud or public cloud partners.
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