Resilience19 wrote: It's been a while since we've heard about
DM's partnership with Lotte's 7-Eleven but I just came across this
NR dated today, 28 Feb 2022 (https://www.petrolplaza.com/news/29342) where, mention is made of a service provider called DeepBrain AI but it would be interesting to know if DM is involved in this in any way, given previous AI contract announcements. I seem to recall readnig something about DeepBrain AI (https://www.deepbrainai.io/en/) in a DM NR but I may be wrong. Anyways, perhaps an interesting question for the next Discord call - be it only to get an update about DM's work with Lotte's 7-Eleven.
This said it appears DeepBrain AI specializes in "real-time video synthesis solution in the form of both conversational and non-conversational ‘AI Humans’...", whereas DM was working more on the analysis of customer habits etc. So it may be that DM continues to be involved.
South Korea: 7-Eleven deploys AI-Clerk for first unmanned store Customers can interact in live conversations with an artificial intelligence powered clerk that can inform about special promotions or discounts.
7-Eleven has opened its first unmanned store in Seoul, South Korea, with a special customer engagement system integrated. An AI-Clerk can greet customers at the location and interact with them to inform them about special promotions or offers.
Clients that go to the store, located in the Lotte Information and Communication building in the capital, can engage in conversations with the artificial intelligence. DeepBrain AI is the provider of the service, a company that specializes in developing AI systems that can engage in real-time conversations.
"We believe AI humans embedded with video and speech synthesis technology will disrupt many industries, including convenience stores. We're excited to demonstrate this 7-Eleven commercial solution, which is currently in use, to highlight AI's ability to humanize digital customer service and enhance customer experiences," said Eric Jang, Founder and CEO of DeepBrain AI.
The system was installed last August as a 7-Eleven’s AI Kiosk, a subsidiary of Lotte Group. The store not only includes DeepBrain AI’s technology as it is also integrated with technologies for unmanned convenience stores.
In addition, apart from answering questions, the AI Clerk provides promotional information to customers. This includes general inquiries, discounts, newly stocked items as well as data on the company and its technology.