So it's been 22 days since I placed the complaint, 21 if you don't count the day of the complaint, so if you don't it's within their 21 day window.. but that makes me wonder, is this just an automated response activated by a failsafe to keep them in the 21 day window rather than a legitimate response?
We would like to inform you that the investigation opened on June 16 2020 for the purchased product Lagoon in 3.5g with the lot AAA-112539 has now been investigated and closed.