RE:RE:RE:RE:RE:Crazy analystExactly, I can tell you the retail stores need a lot of customer service training , I know one potential client that had both of her install appointments missed without notice or explanation , suffice to say they signed a two year contract with shaw who showed up when committed to. Multiply this instance by 5000 and that's lot of cash flow, but never fear they have enough money to toss around nerf balls at a town hall with petrified employees who are afraid they are next on the chopping block. All is good in the ivory tower.