Splunk Inc SPLK

Spanlink's agreement with Dialogic

[Straight Facts]

Spanlink Working with Dialogic Corporation to Bring FastCall Enterprise to Open Computer Telephony Platforms MINNEAPOLIS, Jun 10, 1999 (BUSINESS WIRE via COMTEX) -- SpanlinkCommunications, Inc.(Nasdaq SmallCap Market:SPLK), a leading software developer of automated customer interaction solutions for call centers, and Dialogic Corporation, the global leader in open computer telephony, announced today an Original Equipment Manufacturer (OEM) agreement, effective immediately. Under this agreement, Spanlink plans to extend its FastCall(R) Enterprise family of products, including FastCall Agent and ExtraAgent(R), to integrate with Dialogic's CT Connect and CT Media(tm) open computer telephony (CT) server software. This integration ensures Spanlink's standard IVR and CTI solutions can operate in call centers with any of the major call center PBX/ACDs, including Siemens, Nortel, and Lucent. This agreement provides the potential for Spanlink to increase its market share by delivering solutions that work with multiple PBX/ACDs and VRUs. Spanlink's solutions appeal to customers because of their quick and easy installation. Now Spanlink customers have the added benefit of the open standards brought by Dialogic. To stay ahead of industry trends and respond to its customers' demands, Spanlink will develop open CT server solutions that provide connectivity, interoperability, and call control with Dialogic's technology. "There is a very real demand in the market for CT solutions that can be installed quickly and easily. In order to meet this demand, Spanlink plans to develop products that support multiple PBX/ACDs using Dialogic's open computer telephony technology," said Brett Shockley, Spanlink's President and CEO. "Likewise, the demand for products that support CT Media is large and growing rapidly, as evidenced by Microsoft's recent investment and Intel's intent to acquire Dialogic. We expect Spanlink's solutions will be able to co-reside and interoperate with other call center vendors' products to provide greater value to our customers, and promising partnership opportunities with call center solution providers." Spanlink and Dialogic develop complementary products that support CTI and IVR solutions, which help call centers meet their metrics. Both companies design products that support the flexibility a growing call center needs. "As a developer of call center solutions, Spanlink is the type of company Dialogic looks to work with. Their strategy of delivering a versatile solution that installs quickly and easily is key to allowing more customers to benefit from our approach," said Carl Strathmeyer, Marketing Director of Dialogic's Computer-Telephone Division. "CT Connect and CT Media technology enable Spanlink to augment its product offering by integrating with many popular telephone systems and expanding to additional platforms." Spanlink Call Center Solutions Support Multiple Platforms Spanlink's FastCall Enterprise integrates CTI and IVR solutions. It allows up to 256 pieces of information that callers enter using an IVR application, such as Spanlink's packaged ExtraAgent solution, and CTI information from a switch to be delivered to the agent desktop with the call. FastCall Agent can "screen pop" caller information on the agent desktop in summary form or use it to populate a Microsoft(R) Windows(R)-based desktop application. Additionally, it features a rules-based workflow automation capability that can automatically control calls, automate tasks or launch third-party applications. With CT-Connect, FastCall Enterprise products can operate on multiple PBX/ACDs, enabling more call centers, including mixed-platform environments, to benefit from Spanlink's technology. Since 1994, FastCall products have been installed on over 40,000 desktops with Lucent, Siemens and Nortel ACDs. Spanlink's ExtraAgent is a configurable software package that, as its name describes, provides "extra agents" to level the flow of inbound calls to a call center. It provides basic call center applications such as announcements, automated attendants, bulletin boards and call routing features on a single platform. Additionally, its Estimated Wait Time and Callback Messaging features allow callers to decide whether they want to wait on hold or receive a callback when agents are less busy. With CT Media, system administrators can deploy ExtraAgent applications without having to modify them for systems of different sizes, with different network protocols or different network fabrics. Spanlink's packaged interactive voice response (IVR) applications have been installed in more than 2,000 call centers worldwide. Spanlink plans to begin delivery of its FastCall solutions using Dialogic platforms in the 3rd quarter and plans to continue expanding its offering of call center solutions that install quickly and easily. About Spanlink Communications, Inc. Spanlink Communications (headquartered in Minneapolis, Minnesota) is a leading provider of Computer Telephony (CT) and Interactive Voice Response (IVR) solutions for call centers. These solutions leverage automation during the customer interaction process enabling callers to handle some or all of their transactions and be serviced more quickly. Since 1988, Spanlink's technology and solutions have been installed in over 2,000 sites worldwide. Organizations choose Spanlink for its expertise in packaged applications and its ability to develop custom applications needed to deliver a complete solution for today's call centers. For a demonstration of Spanlink products, call 1-612-971-2400. To contact a Spanlink representative, call 1-800-303-1239. Spanlink can be found at https://www.spanlink.com. FastCall and ExtraAgent are registered trademarks of Spanlink Communications. "The demand for call center products, such as FastCall(R) Enterprise, that install quickly and meet 90% of a customer's needs is big. We expect that by expanding Spanlink's solutions onto Dialogic's open platforms, we'll be able to meet even more customers' needs faster." - Brett Shockley, Spanlink's President and CEO. "As a developer of call center solutions, Spanlink is the type of company Dialogic looks to work with. Their strategy of delivering a versatile solution that installs quickly and easily is key to allowing more customers to benefit from our approach." - Carl Strathmeyer, Marketing Director of Dialogic's Computer-Telephone Division.  Copyright (C) 1999 Business Wire. All rights reserved.  -0- CONTACT: Kristen Jacobsen  Spanlink Communications  [phone]  [e-mail]  or  Bob Brin  Padilla Speer Beardsley  [phone]  [e-mail]