UnitedHealthcare Opens New Comprehensive Health Benefits Store in New York's Chinatown
UnitedHealthcare today opened its newest health benefits store at 168
Centre St. in Chinatown, New York, continuing the company’s nearly
20-year commitment to serving local residents with comprehensive and
personalized customer service. A ribbon-cutting ceremony was held today
with elected officials, community leaders and UnitedHealthcare
executives.
The new UnitedHealthcare Asian Plaza in Chinatown replaces the company’s
first-ever retail-like customer support center that opened in 1994. This
latest storefront is the 23rd to open in the United States
and was modeled after the successful design used at the company’s Queens
store. On average, more than 3,000 people a month have visited the
Queens store since it opened in 2011.
With a focus on serving the Asian-American community, the new
UnitedHealthcare Asian Plaza in Chinatown will provide residents with
information and customer service on all UnitedHealthcare benefits plans,
including Medicare, Medicaid, small business and individual, while also
offering health and wellness services, and free public health education
programs.
“UnitedHealthcare is opening this newest storefront in Chinatown in
order to provide individuals and businesses with simple, personalized
information about both their benefits coverage and health and
well-being,” said Chris Law, national vice president, UnitedHealthcare’s
Asian Initiatives. “We are honored to join with local elected officials,
community leaders and residents to open our new store to the community.”
At the new 11,000-square-foot consumer-support center in Chinatown,
visitors can sit down with customer service professionals and discuss
their health benefits in their native language, ask questions about
claims or billing issues, and seek assistance on other health
insurance-related matters.
Specially trained staff are also available to help local residents,
including those who are not UnitedHealthcare customers, identify and
apply for more than 15 types of state and federal social service
programs, including the Elderly Pharmaceutical Insurance Coverage (EPIC)
program, Medicare Savings Program (MSP), the New York State Food Stamps
program, and heat and electric subsidies.
Combining high touch with hi-tech, computers and iPads are available for
visitors to access and print health-related information, and a “health
screening kiosk” measures blood pressure, pulse and body mass index
(BMI) – all important indicators that help people better understand
their health status. UnitedHealthcare also will host an ongoing series
of education seminars that are free to the public. Topics will include
nutrition and exercise, disease management and financial planning.
“Health care is a local resource, and as consumers are increasingly
being asked to play a greater role in their personal health, many people
may need extra support. Neighborhood centers like the UnitedHealthcare
Asian Plaza in Chinatown will become more critical to ensure consumers
have easier access to local resources so they can learn more about their
health and the options available to them,” said Tom Paul, chief consumer
officer, UnitedHealthcare. “We look forward to serving New York
residents and expanding this model to serve additional communities
around the country.”
UnitedHealthcare serves more than 3.8 million New York residents with a
care provider network of 230 hospitals and more than 46,000 physicians
and other health care professionals statewide, including more than 1,000
Asian-American physicians who provide culturally and linguistically
appropriate care and support to Asian-American plan participants in New
York City.
About UnitedHealthcare
UnitedHealthcare
is dedicated to helping people nationwide live healthier lives by
simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care
providers. The company offers the full spectrum of health benefit
programs for individuals, employers and Medicare and Medicaid
beneficiaries, and contracts directly with 780,000 physicians and other
health care professionals and 5,900 hospitals and other care facilities
nationwide. UnitedHealthcare serves more than 40 million people in
health benefits and is one of the businesses of UnitedHealth Group
(NYSE: UNH), a diversified Fortune 50 health and well-being company.
Click
here to subscribe to Mobile Alerts for UnitedHealth Group.
