Sallie Mae Celebrates Independence Day with the Launch of New Online Resources to Help Military Families Successfully Manage Student Loans
Sallie Mae, the nation’s No. 1 financial services company specializing
in education, today announced new web-based resources to serve active
duty service members and veterans. The resource is available just one
week before the Fourth of July holiday, as American families celebrate
our nation’s independence and those who served and currently serve our
country.
“The customer representatives at Sallie Mae have been so helpful,” said
Vicki Tinnel, the wife of a deployed U.S. Navy sailor. “It’s nice to
receive the unique support we need as a military family. It’s
refreshing.”
The new online resource center provides service members tools and
information about managing federal and private student loans they may
need on active duty or during deployment. The resources include:
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A list of special military benefits and repayment options
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A deployment checklist to help manage student loans
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Options for making student loan payments
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Forms for service members
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Military FAQs
The online center is available at SallieMae.com/military.
It is the latest resource available from Sallie Mae to provide
specialized assistance for military personnel and veterans.
“We join all Americans as we celebrate our freedoms and the men and
women in uniform who protect them,” said Mike Maier, senior vice
president, Sallie Mae, and U.S. Navy veteran. “At Sallie Mae, we also
have an obligation to ensure our military members are able to meet their
financial obligations while serving our country. These new online
resources will provide them with the information they need to make
student loan management quick and easy.”
In Nov. 2012, Sallie Mae created a dedicated customer service team for
military members and their families staffed by professionals with
specialized training on the Servicemember’s Civil Relief Act and other
military matters. Since service members may be far from home, incurring
extra expenses due to deployment, or have infrequent access to a
computer or phone, the team works with customers to provide extra
assistance and flexibility as they repay their student loans.
The service member customer assistance team can be reached at
888-272-5543, available Monday through Friday from 8 a.m. to 8 p.m. ET,
backed up by 24/7 automated phone support. Sallie Mae has also
designated 001-888-272-5543 (toll-free) or 001-317-570-7397 for
customers who are overseas. Or, they can email the team at MilitaryBenefits@salliemae.com.
The military customer assistance team has received more than 28,000
calls.
In addition, Sallie Mae has done its part to recruit service members and
veterans for jobs. The company joined an alliance with other major
corporate employers to commit to hire 100,000 military and veterans by
2020.
Join the conversation on how to save, plan and pay for college at Facebook.com/SallieMae.
Sallie Mae (NASDAQ: SLM) is the nation’s No. 1 financial services
company specializing in education. Celebrating 40 years of making a
difference, Sallie Mae continues to turn education dreams into reality
for American families, today serving 25 million customers. With products
and services that include 529 college savings plans, Upromise rewards,
scholarship search and planning tools, education loans, insurance, and
online banking, Sallie Mae offers solutions that help families save,
plan, and pay for college. Sallie Mae also provides financial services
to hundreds of college campuses as well as to federal and state
governments. Learn more at SallieMae.com.
Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are
not sponsored by or agencies of the United States of America.
Copyright Business Wire 2013