UnitedHealthcare Vision ranked highest in customer satisfaction among
the nation’s vision plan providers, according to the J.D. Power 2013
Vision Plan Satisfaction ReportSM.
The study was based on responses from more than 3,000 vision plan
participants nationwide, measuring member satisfaction based on four key
factors: coverage, cost, communication and customer care.
UnitedHealthcare’s cumulative score of 704 was the highest of the four
plans analyzed. The study’s full results are available online here.
“Every employer and community we serve has unique health care needs.
UnitedHealthcare’s local-market focus and national resources enable us
to meet the vision needs and enhance the well-being of the more than 12
million people enrolled in UnitedHealthcare vision plans. We are
grateful for this recognition from the plan participants whom we serve,”
said Philip Kaufman, CEO, UnitedHealthcare Vision.
UnitedHealthcare continues to invest in customer service enhancements
and innovative new programs to help people live healthier lives. One
example is UnitedHealthcare’s Bridge2Health program, which supports
patients and health care professionals with information, decisions and
outcomes for consumers with integrated vision and medical benefits.
More than 100 companies representing more than 6 million plan
participants have already selected this integrated approach for vision
benefits to help create healthier employees, lower health care costs and
increase productivity.
About J.D. Power
J.D. Power is
a global marketing information services company providing performance
improvement, social media and customer satisfaction insights and
solutions. The company's quality and satisfaction measurements are based
on responses from millions of consumers annually. Headquartered in
Westlake Village, Calif., J.D. Power has offices in North America,
Europe and Asia Pacific. For more information on car reviews and
ratings, car insurance, health insurance, cell phone ratings, and more,
please visit JDPower.com.
J.D. Power is a business unit of McGraw-Hill Financial.
About UnitedHealthcare
UnitedHealthcare
is dedicated to helping people nationwide live healthier lives by
simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care
providers. The company offers the full spectrum of health benefit
programs for individuals, employers and Medicare and Medicaid
beneficiaries, and contracts directly with 780,000 physicians and care
professionals and 5,900 hospitals and other care facilities nationwide.
UnitedHealthcare serves more than 40 million people in health benefits
and is one of the businesses of UnitedHealth Group (NYSE: UNH), a
diversified Fortune 50 health and well-being company.
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Copyright Business Wire 2013